Patient Support Advocate

CancerNavigator; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Dental Insurance (80% paid)

Vision Insurance (100% paid)

FSA for Healthcare and Dependent Care

Group Life and AD&D Insurance

Unlimited PTO, Federal Holidays

All-company on-sites 2x per year (DC,

Job summary

CancerNavigator is seeking a Member Advocate to support cancer patients and their families. You will educate patients about available services, be the first point of contact for inquiries, and coordinate with Nurse Navigators to assess needs and arrange non-clinical support.

The role emphasizes empathetic communication, problem-solving, and ability to work across systems to coordinate care and outreach. Spanish skills are a plus and a passion for helping patients is essential.

Qualifications

• 1-3 years of patient-facing experience, preferably with cancer patients.
• Excellent written and verbal communication skills.
• Ability to solve problems and collaborate in a team.
• Familiarity with multiple systems (call center, EHR, patient portal, MS Office).
• Spanish fluency is a plus.

Responsibilities

• Educate patients on the support available through CancerNavigator.
• Contact patients in their hour of need and serve as a first point of contact.
• Answer initial questions about our support.
• Provide warm handoffs to Nurse Navigators.
• Collaborate with Nurse Navigators to assess patients’ needs and identify support.
• Assist with care coordination tasks (appointments, records, insurance, referrals).
• Collaborate with the Engagement team to reach more patients.

Skills

Patient-facing experience

Communication skills

Problem solving

Systems familiarity

Spanish (bonus)

Care coordination

Tools

Call system

EHR/Patient portal

Microsoft Office

Job description

CancerNavigator is seeking a Member Advocate to support cancer patients and their families. You will educate patients about available services, be the first point of contact for inquiries, and coordinate with Nurse Navigators to assess needs and arrange non-clinical support.

The role emphasizes empathetic communication, problem-solving, and ability to work across systems to coordinate care and outreach. Spanish skills are a plus and a passion for helping patients is essential.