Member Advocate

CancerNavigator; El Paso (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical & Dental Insurance (80% paid)

Vision Insurance (100% paid)

FSA for Healthcare and Dependent Care

Group Life and AD&D Insurance

Unlimited PTO, Federal Holidays

All-company on-sites 2x per year (DC,

Job summary

CancerNavigator is seeking a Member Advocate to support cancer patients and their families. You will educate patients about available services, be the first point of contact for inquiries, and coordinate with Nurse Navigators to assess needs and arrange non-clinical support.

The role emphasizes empathetic communication, problem-solving, and ability to work across systems to coordinate care and outreach. Spanish skills are a plus and a passion for helping patients is essential.

Qualifications

• 1-3 years of patient-facing experience, preferably with cancer patients.
• Excellent written and verbal communication skills.
• Ability to solve problems and collaborate in a team.
• Familiarity with multiple systems (call center, EHR, patient portal, MS Office).
• Spanish fluency is a plus.

Responsibilities

• Educate patients on the support available through CancerNavigator.
• Contact patients in their hour of need and serve as a first point of contact.
• Answer initial questions about our support.
• Provide warm handoffs to Nurse Navigators.
• Collaborate with Nurse Navigators to assess patients’ needs and identify support.
• Assist with care coordination tasks (appointments, records, insurance, referrals).
• Collaborate with the Engagement team to reach more patients.

Skills

Patient-facing experience

Communication skills

Problem solving

Systems familiarity

Spanish (bonus)

Care coordination

Tools

Call system

EHR/Patient portal

Microsoft Office

Job description

CancerNavigator is an early-stage healthcare company dedicated to supporting cancer patients in their hour of need.

Our Mission & Our Work

Cancer is the number one cause of death for commercially insured Americans and the top cost driver for health plans. Cancer patients are struggling.

CancerNavigator is a white-glove, end-to-end, cancer support service for patients and their families. We work with health plans across the country to provide 1-1 support to members facing a cancer diagnosis. Our support is delivered through dedicated Oncology Certified Nurses (backed by a team of advocates, researchers and analysts), who work with members to catch cancer early, get them to fantastic experts for their care, and help them through the thousands of other problems patients and their families face.

The “Member Advocate” Role

Our Member Advocates are the front-line of CancerNavigator’s patient service. As a Member Advocate, you will support patients by:

• Educating patients on the support available to them and their family through the CancerNavigator Service.
• Contacting patients in their hour of need to offer support and serving as a first point of contact for incoming inquiries.
• Answering initial questions about our support.
• Providing warm handoffs for interested patients to our Nurse Navigators.
• Collaborating with our Nurse Navigators to assess patients’ needs and to identify the support we can provide.
• Providing non-clinical patient support by assisting with care coordination efforts, including appointment scheduling, medical record coordination, insurance-related needs, referrals, and other administrative aspects of the patient journey.
• Collaborating with our Engagement team to develop strategies to reach more patients.

The Requirements

• 1-3 years experience in a patient-facing role (ideally cancer patient-facing): communicating and coordinating with patients about their healthcare needs and problems
• Excellent written and verbal communication skills
• Demonstrated ability to solve problems and collaborate on a team
• Familiarity working across several systems (e.g. call system, EHR/patient portal, Microsoft Office)
• Strongly Preferred: Experience placing outreach to engage patients in a program
• Spanish fluency is a plus
• A genuine passion for supporting and helping patients and families affected by cancer

Compensation And Benefits

• Competitive Starting Salary + Performance Bonuses
• All-company on-sites 2x per year (currently in Washington, DC and Denver, CO)
• Medical & Dental Insurance (80% employer paid), Vision Insurance (100% employer paid)
• Healthcare and Dependent Care FSA
• Group Life and AD&D Insurance (Involuntary with the option to buy-up coverage)
• Unlimited PTO, Federal Holidays

Our Culture & Values, In Brief

We’re building a company where what we do matters. The goal couldn’t be clearer – serve cancer patients. As the business grows, and the work becomes more complex, we need to become more, not less, committed to why we are doing this.

We Have Three Company Values, Which Guide Our Work

• Patients first, always: In everything we do, we put the cancer patient (and their families) first; we exist to serve them in their most urgent moments.
• Respect for our responsibility: We strive, as a team, to respect the gravity of the responsibility we bear to patients, always acting and producing in a way that is worthy of the trust they have placed in us.
• Kindness to and respect for others: We treat our teammates well, no exceptions. We are one team.

At CancerNavigator, we believe a well-rounded and diverse team is a key to our success. We never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.