Patient Success Coordinator

Hyperbaric Medical Solutions; Miami (FL); On-site; USD 21,000 - 30,000; Part time

Job summary

Hyperbaric Medical Solutions in Miami is seeking a Part-Time Patient Success Coordinator to ensure every patient has a smooth, welcoming experience from arrival to discharge. You will support the clinical, billing, and management teams while maintaining accurate records and professional communication.

The role requires bilingual English and Spanish, strong interpersonal skills, and the ability to manage scheduling, payments, and data entry across several systems.

Qualifications

• Bilingual (English and Spanish) required.
• Excellent interpersonal and communication skills.
• Experience in healthcare office support or spa/hospitality customer service is a plus.

Responsibilities

• Welcome patients with cheer, enthusiasm, and confidence.
• Help keep the office clean and tidy.
• Perform day-to-day administrative tasks: receive/manage calls.
• Assist in patient schedule management and data entry with accuracy.
• Collect patient payments and coordinate billing needs.
• Collaborate with the practice manager and billing team to prepare patients for care.

Skills

Bilingual (English/Spanish)

Interpersonal skills

Written and verbal communication

Computer proficiency

Job description

Company Description

Hyperbaric Medical Solutions (HMS) is a free-standing provider of hyperbaric oxygen therapy (HBOT) with offices in Manhattan and Long Island NY, Randolph, MA, Fort Lauderdale, FL, Miami, FL, and Pinecrest, FL (2027). HBOT is an established medical modality going through a renaissance, and our innovative medical practice provides this all-natural treatment with applications for a wide range of medical conditions. Traditionally, this includes non-healing wounds, soft tissue radiation damage, failed flaps and skin grafts, and others, but as a free-standing medical clinic, HMS has the opportunity to expand the application of HBOT to help many more. This is an emerging area of medicine that is delivering meaningful results to patients every day.

Currently, HMS is seeking well qualified candidates for a Part-Time patient care coordinator position. We are interested at this time only in candidates who are bilingual (English and Spanish). The location for this position is primarily at HMS' Miami office, but the candidate may be asked to travel to HMS Pinecrest and HMS Fort Lauderdale if he/she is able to.

Below is a description of the position and the required qualifications for consideration.

Job Description

HMS is seeking a Patient Success Coordinator for its Miami location (Midtown/Design District). As a Patient Success Coordinator, your primary role is to ensure that every patient has a wonderful experience at our center, from start to finish. The Patient Success Coordinator performs a variety of functions to support the clinical, billing, and management teams of the organization. But again, above all else, the primary focus of this position is to create an exceptional experience for patients, their caregivers, their referring physicians, and everyone looking to learn more about HBOT and our other services. All responsibilities and tasks are focused on our mission to serve our patients’ health goals.

Candidate Responsibilities and Expectations:

• Welcome patients with cheer, enthusiasm, and confidence;
• Help keep office clean and tidy;
• Perform day-to-day administrative functions, including the following:
  • Receive and manage phone calls
  • Assist in patient schedule management
  • Maintain clean, timely, and accurate data entry
  • Collect patient payments
• Work closely with and report to the practice manager in charge of all South Florida administrative operations
• Work closely with the billing department to efficiently ready all patients to receive and continue care
• Work closely with clinical team to retrieve required medical records and coordinate patients' care plans
• Support management, Medical Director, billing manager and colleagues with any projects and tasks required
• Strong interpersonal skills with outgoing and professional personality
• Excellent collaborator with strong problem-solving skills
• Excellent, and welcoming, telephone presence - providing a superior patient experience
• Excellent written and verbal communication
• Candidate must be bilingual (English and Spanish)
• Computer proficiency - ability to learn and work simultaneously on multiple systems with accuracy
• Not a necessity, but a plus if at least two years of relevant experience in a healthcare office support role or spa/hospitality customer service
• Primary Location: Miami, FL (Biscayne Blvd & 39th St.)
• Position Type: Part-Time (20-30 hrs per week)
• Hours: Two weekdays per week (8am - 6:00pm); Saturday if available (8am-2pm)