Healthcare Customer Service Lead & Trainer

United Community & Family Services, Inc.; Norwich (CT); Vor Ort; USD 42.000 - 65.000; Vollzeit

Benefits dieser Stelle

401(k) Plan with employer contrib.

Health, dental, vision insurance

Paid time off and holidays

Employee assistance program

Zusammenfassung

United Community & Family Services, Inc. is seeking a Lead Customer Service Representative to provide courteous, professional service to UCFS clients, patients, and visitors, and support clinical staff.

You will lead a CSR team, coordinate front-desk workflows, and work with the Patient Access Supervisor on process improvements across multiple locations in eastern CT. The role requires a high school diploma, 3 years of customer service in a medical setting, and familiarity with EHR systems

Qualifikationen

• High school diploma or GED required.
• Three years of customer service or patient access experience in a medical office/health center.
• One year of peer training/coverage experience preferred.
• Equivalent combo of education and experience considered.

Aufgaben

• Lead CSR across UCFS locations, guiding workflows and escalating to the Patient Access Supervisor.
• Maintain cross-training and coverage for front desk/customer service workflows.
• Assist onboarding, training, and ongoing staff development.
• Provide coverage during staffing gaps and high-volume periods.
• Collaborate on special projects and process improvements with the Patient Access Supervisor.
• Greet clients and manage reception; collect demographics and insurance information in the EHR.
• Schedule appointments across Behavioral Health, Dental, Medical, and other services.

Kenntnisse

People skills

Communication

Organizational skills

Adaptability

Team coaching

Customer service

Travel flexibility

Ausbildung

High school diploma or GED

Tools

MS Office

EHR (EPIC)

Jobbeschreibung

United Community & Family Services, Inc. is seeking a Lead Customer Service Representative to provide courteous, professional service to UCFS clients, patients, and visitors, and support clinical staff.

You will lead a CSR team, coordinate front-desk workflows, and work with the Patient Access Supervisor on process improvements across multiple locations in eastern CT. The role requires a high school diploma, 3 years of customer service in a medical setting, and familiarity with EHR systems