CALL CENTER SPECIALIST

Universal Health Services; Brentwood (TN); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Challenging and rewarding work environment

Competitive Compensation & Generous Paid Time Off

401(K) with company match

Career development opportunities

Job summary

Universal Health Services is hiring a Call Center Specialist in Brentwood, Tennessee. This role serves as the first point of contact for callers, managing high call volumes while ensuring quality service. Candidates should possess strong communication skills and experience in customer service, with an understanding of behavioral health services.

Job offers a competitive compensation package along with benefits such as medical, dental, and vision plans, along with 401(K) matching.

Qualifications

• Minimum 1-3 years related experience required.
• Excellent verbal and written communication skills.
• Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment.

Responsibilities

• Identifies and assesses callers' needs, referring to the appropriate party.
• Answers phone calls promptly and transfers to the correct party.
• Documents caller interactions accurately.

Skills

Interpersonal communication

Technical proficiency

Customer Service

Education

High School Graduate/Equivalent

Associates degree preferred

Tools

Microsoft Office Suite

Job description

Responsibilities

UHS National Call Center (a UHS company)

The Call Center Specialist serves as the friendly and professional first point of contact for all incoming calls through designated channels, including hospitals, referral sources, patients, and families. This role involves appropriately probing to qualify each call and directing it to the correct department or team member. When the appropriate party is unavailable, the specialist utilizes the Admissions Coordinator talk track to assist the caller. All interactions are clearly and accurately documented in MS4 and/or the current system used.

Success in this role requires a combination of strong interpersonal communication, technical proficiency, and a compassionate understanding of behavioral health services.

Job Duties:

• Identifies and assesses callers' needs, referring to the appropriate party or using the Admissions Coordinator talk track as needed.
• Answers phone calls promptly and transfers to the correct party per current procedures.
• Documents caller interactions in MS4 and/or current software.
• Manages high call volumes effectively while maintaining service quality.
• Facilitates Alumni Calls.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• SoFi Student Loan Refinancing Program
• Career development opportunities within UHS and its 300+ Subsidiaries!

Qualifications

Requirements:

• High School Graduate/Equivalent required, Associates degree preferred
• Minimum 1-3 years related experience required
• Excellent verbal and written communication.
• Microsoft Office Suite.
• Working knowledge of patient's rights along with a broad understanding of psychiatric and addiction treatment and administration.
• Excellent Customer Service skills.
• Working knowledge of a variety of computer software applications.
• Skilled at diffusing high-tenson situations and solving problems.

Schedule

Tuesday-Saturday (Tues-Fri 2:00pm - 10:30pm) (Saturday - 7:30am-4:00pm)

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.