Patient Services Team Lead (TEQ PSC)

Sonora Quest Laboratories; Tempe (AZ); On-site; USD 48,000 - 64,000; Full time

Job summary

Sonora Quest Laboratories in Tempe, AZ, is seeking a skilled phlebotomist to support site direction and patient focus at our Tempe patient service center. The role involves serving as a liaison, guiding staff, and maintaining high standards of patient care and process quality.

Shift: Day, with responsibilities across lab operations and patient services. Minimum qualifications include at least a high school diploma and two years in phlebotomy/test management, plus strong problem solving,

Qualifications

• High school diploma or equivalent.
• Two years of experience in phlebotomy/test management in a clinical lab.
• Ability to perform complex problem solving and leadership.
• Effective oral and written communication.
• Advanced computer skills.
• Excellent customer service skills.
• Knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.

Responsibilities

• Act as initial resource and liaison between staff, other departments, and Patient Services management.
• Assist, resolve, and report to the area Supervisor.
• Perform technical or administrative work at an advanced level.
• Contribute to patient and process quality improvement while ensuring regulatory compliance.

Skills

Phlebotomy

Test management

Leadership

Communication

Regulatory knowledge

Customer service

Advanced computer skills

Education

High school diploma

Associates degree

National phlebotomy certification

Tools

Fingerprinting Certification

Job description

Primary City/State: Tempe, Arizona Department Name: PSC-Tempe-TEQ Work Shift: Day Job Category: Phlebotomy

We are looking for a skilled, knowledgeable, organized phlebotomist to support site direction and patient focus at our Tempe patient service center location.

Position Summary

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

Minimum Qualifications

Education consistent with a high school diploma or equivalent.

Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years’ of experience within the clinical laboratory in phlebotomy/test management area.

Ability to perform complex problem solving and leadership skills required.

Communicates effectively in oral and written formats and delivery of information.

Advanced computer skills.

Excellent Customer Service skills.

Working knowledge of regulatory, accrediting, and compliance requirements.

Good leadership, communication, and interpersonal skills.

Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification. IOP placement requires execution of “Confidential Information and Restrictive Covenant Agreement”. May require a valid driver’s license and be eligible for coverage under the company auto insurance policy.

Preferred Qualifications

Previous management experience or participation in management training programs.

Associates degree or equivalent experience.

National phlebotomy certification.

EEO Statement

EEO/Disabled/Veterans

Our organization supports a drug-free work environment.

Make Great Friends and a Difference in Your Communities You’ll feel like you’re in the right place at Sonora Quest Laboratories/Laboratory Sciences of Arizona (SQL/LSA), doing great work on behalf of a healthy community. While many organizations tout “teamwork and camaraderie,” there is no denying that our compassionate, collaborative culture is a cut above the rest. Our team members work together daily to create a work environment where everyone feels supported and empowered to be their best selves and do their best work. Grow your career and see for yourself how gratifying and satisfying being a part of our team can be. You Belong Here. Sonora Quest Laboratories is a proud partner of Banner Health. We are proud to offer a comprehensive benefit package for all benefit-eligible positions. Please visit our Benefits Guide for more information. EEO/Disabled/Veterans Laboratory Sciences of Arizona supports a drug-free work environment.