Patient Services Team Lead (TEQ PSC)

Sonora Quest Laboratories / Laboratory Sciences of Arizona; Tempe (AZ); On-site; USD 40,000 - 52,000; Full time

Job summary

Sonora Quest Laboratories / Laboratory Sciences of Arizona in Tempe, AZ seeks a skilled phlebotomist to support patient services at the Tempe service center. The role emphasizes accurate specimen collection, strong customer service, and collaboration with the PSC team.

Two years of clinical laboratory experience in phlebotomy/test management is preferred, with a focus on compliant procedures and effective communication within a busy health-care environment.

Qualifications

• High school diploma or equivalent required.
• Two years of experience in phlebotomy/test management in a clinical laboratory.
• Strong problem solving and leadership abilities.
• Effective written and verbal communication skills.
• Advanced computer skills and attention to regulatory/compliance requirements.

Responsibilities

• Serve as initial resource and liaison between staff, other departments and Patient Services management.
• Assist and report to area Supervisor; handle technical/administrative tasks with competency.
• Support patient-focused service while ensuring regulatory compliance.

Skills

Phlebotomy

Customer service

Leadership

Communication

Interpersonal skills

Computer skills

Education

High school diploma

Job description

Primary City/State:

Tempe, Arizona

Department Name:

PSC-Tempe-TEQ

Work Shift:

Day

Job Category:

Phlebotomy

We are looking for a skilled, knowledgeable, organized phlebotomist to support site direction and patient focus at our Tempe patient service center location.

POSITION SUMMARY

Position is actively responsible for an assigned department, serving as initial resource and communication liaison between immediate staff, other departments and Patient Services management. Assists, resolves, and reports to and under the guidance of the area Supervisor. Performs all technical or administrative work at an advance level of competency and efficiency. Actively involved with patient and process quality improvement while remaining compliant with regulatory agencies.

MINIMUM QUALIFICATIONS

• Education consistent with a high school diploma or equivalent.
• Must possess a strong knowledge and understanding of the clinical laboratory in the areas of test management/phlebotomy, as normally demonstrated through two (2) years' of experience within the clinical laboratory in phlebotomy/test management area.
• Ability to perform complex problem solving and leadership skills required.
• Communicates effectively in oral and written formats and delivery of information.
• Advanced computer skills.
• Excellent Customer Service skills.
• Working knowledge of regulatory, accrediting, and compliance requirements.
• Good leadership, communication, and interpersonal skills.
• Placement in Mobile/Long Term Care department requires ADHS Fingerprinting Certification or the ability to obtain fingerprinting certification.
• IOP placement requires execution of "Confidential Information and Restrictive Covenant Agreement".
• May require a valid driver's license and be eligible for coverage under the company auto insurance policy.

PREFERRED QUALIFICATIONS

• Previous management experience or participation in management training programs.
• Associates degree or equivalent experience.
• National phlebotomy certification.

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EEO/Disabled/Veterans

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