Patient Services Switchboard (PRN, Weekend Shifts)

Ascension; Carmel (IN); On-site; USD 21,000 - 30,000; Part time

Job summary

Ascension, located in Carmel, IN, seeks a Customer Service/Guest Services professional for the Patient and Guest Services department. This PRN rotating role provides front-desk support, patient orientation, and equipment education in a hospital setting.

Responsibilities include handling inquiries, utilizing tracking systems, and maintaining records while coordinating with healthcare staff. Weekend coverage and flexible hours are required, with potential for varying shifts.

Qualifications

• High School diploma equivalency or 1 year of applicable cumulated job-specific experience required.
• Prefer previous healthcare experience.
• Prefer previous switchboard experience.
• Must be willing to cover Saturday and Sundays from 0500 - 0900, in addition to other weekend shifts, as well as weekday/night shifts.

Responsibilities

• HAndles customer service inquiries and problems. Provides orientation and education for various types of equipment to customers. May also include instructions on patient owned repairs.
• Uses systems for tracking, information gathering, or troubleshooting.
• Responds to inquiries and may refer customers to secondary sources.
• Maintains records as appropriate.

Skills

Customer service

Switchboard experience

Education

High School diploma equivalency OR 1 year of applicable cumulative job-specific experience

Job description

Ascension, located in Carmel, IN, seeks a Customer Service/Guest Services professional for the Patient and Guest Services department. This PRN rotating role provides front-desk support, patient orientation, and equipment education in a hospital setting.

Responsibilities include handling inquiries, utilizing tracking systems, and maintaining records while coordinating with healthcare staff. Weekend coverage and flexible hours are required, with potential for varying shifts.