Patient Services Support Coordinator

Byrne Dairy; City of Syracuse (NY); On-site; USD 23,419 - 24,796; Full time

Job summary

An administrative role at Byrne Dairy as a Patient Services Support Coordinator in Syracuse, NY, focusing on clerical support within the Specialty Pharmacy. Candidates are expected to have at least a High School Diploma and preferably some experience in similar positions. The role involves various administrative tasks, with a compensation of $17.00 to $18.00 per hour, requiring 100% attendance in the facility.

Qualifications

• Minimum requirement: High School Diploma or GED.
• Preferred: AS Degree or higher in Business Administration or related field.
• 0-2 years of experience in a similar position preferred.

Responsibilities

• Perform clerical and administrative support duties throughout Specialty Pharmacy.
• Facilitate the cashing out of prescriptions and assist with prior authorization processes.
• Provide support to Call Center Representatives and assist call center operations.

Education

High School Diploma or GED

AS Degree or higher in Business Administration or related field

Job description

Patient Services Support Coordinator

Job Locations US-NY-Syracuse

Posted Date 9 hours ago(1/20/2025 9:05 AM)

Requisition ID

2025-13692

# of Openings

1

Category

Administrative/Clerical

Location

US-NY-Syracuse

Overview

Scope of Responsibilities: Works under direct supervision and follow standard procedures to accomplish assigned tasks.

Job Summary: Perform various clerical and administrative support duties throughout Specialty Pharmacy.

Responsibilities

• Perform general secretarial and office duties including typing, filing, faxing, photocopying, and mailing
• Responsible for facilitating the cashing out of prescriptions from the Pharmacy POS system and ERX Mail Order module.
• Responsible for organizing and mailing letters to patients.
• Responsible for assisting the prior authorization process for Patient Benefits Specialists by physically handling, faxing, organizing, or otherwise distributing paperwork
• Responsible for providing support to Call Center Representatives who are not working physically in the facility
• Assist call center operations with miscellaneous reporting tasks
• Assist with the role of Patient Care Advocate including inbound calls, prescription, and delivery setup as necessary based on call volume.
• Role requires 100% attendance in the physical facility.
• Perform other duties as assigned

Qualifications

Educational Requirements:

• Minimum: High School Diploma or GED
• Preferred: AS Degree or higher in Business Administration or related field

Experience:

• Preferred: 0-2 years of experience in a similar position

Special Conditions of Employment:

• Drug test
• Initial and continuous exclusion and sanction/disciplinary monitoring
• Any and all additional eligibility requirements based on the specific position

Compensation

$17.00-18.00 per hour.

The final offer will be determined after careful consideration of multiple factors such as relevant skills, years of experience, and education.

KPH Healthcare Services, Inc. is a multistate organization and abides by all local, state, and federal regulations as it pertains to minimum wage requirements.

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