Patient Services Supervisor

Texas Tech University - Health Sciences Center; Odessa (TX); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health Plans

Paid Time Off

Retirement Plans

Wellness Programs

Mother-Friendly Workplace

Job summary

Texas Tech University Health Sciences Center seeks an experienced supervisor for Patient Services. You will lead the PSS team, oversee daily operations in Internal Medicine Primary Care and subspecialty clinics, and ensure efficient patient access and accurate registration and verification processes.

The role requires a high school diploma with 5 years of experience, with preferred Cerner/EPIC EMR exposure and prior clinical setting work.

Qualifications

• High School diploma or equivalent and five (5) years of experience.
• Preferred Cerner/EPIC EMR experience.
• Experience working in a clinical setting preferred.

Responsibilities

• Supervise PSS staff and oversee daily operations.
• Manage patient scheduling, registration, and insurance verification.
• Ensure HIPAA compliance and protect patient information.
• Provide training and coaching to PSS staff.
• Collaborate with clinical teams to resolve scheduling issues.

Education

High School diploma or equivalent

Job description

Introduction

Nationally recognized as a Great College to Work For ,TTUHSC provides much more than just a job! Enjoy excellentbenefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care – and webelieve that our people are the reason for our institution’slasting success and bright future.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visapetitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employerpetitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.

Position Description

Supervises day-to-day activities for the PSS team, ensuringcoverage and efficiency across the assigned functional unit.Monitors performance and productivity, provides coaching, andconducts employee evaluations. Manages employee timesheets andleave reporting. Coordinates with other teams to ensure consistentservice standards. Trains other PSS team members.

Major/Essential Functions

• Provides direct supervision and leadership to Patient ServicesSpecialist (PSS) staff supporting Internal Medicine Primary Careand Subspecialty Clinics. Oversees daily operations, assigns work,monitors performance, provides coaching and training, and ensuresstaff consistently follow departmental policies, procedures, andestablished workflows.
• Supervises patient scheduling operations for Internal MedicinePrimary Care, subspecialty clinics, and procedures. Monitorsappointment availability, scheduling accuracy, and clinicutilization to support efficient patient access and maximizeprovider schedules.
• Oversees patient registration and check-in processes, includingappointment scheduling, receipt and processing of patients,demographic data collection, insurance verification, andmaintenance of patient records.
• Ensures accurate patient demographic and insurance informationis collected and entered into Cerner by PSS staff. Reviewsprocesses and documentation for accuracy and completeness to reduceregistration errors, claim rejections, and eligibility-relateddenials.
• Reviews and audits registration and eligibility denials toidentify errors, trends, and opportunities for improvement.Provides appropriate education, coaching, and corrective guidanceto PSS staff to prevent recurring errors and improve registrationaccuracy.
• Supervises insurance verification processes, includingverification of benefits, obtaining required insurance referrals,and securing prior authorizations for clinic services andprocedures.
• Oversees the processing of charges for clinic services and thefiling of insurance claims, ensuring information is accurate,complete, and processed according to established departmentalprocedures and applicable requirements.
• Coordinates and monitors responses to requests for informationfrom patients, insurance companies, and other authorized entitieswhile ensuring appropriate confidentiality and protection ofpatient information.
• Ensures PSS staff maintain accurate and complete departmentaland patient records and adhere to HIPAA requirements,organizational policies, and established standards forconfidentiality and protection of patient health information.
• Monitors front-end revenue cycle processes to identifyopportunities to decrease insurance rejections and denials, improveeligibility verification, and increase the accuracy of informationobtained at the time of registration.
• Monitors staff workflows and clinic operations to ensure timelypatient processing, appropriate coverage, efficient use ofresources, and a positive patient experience across InternalMedicine Primary Care and Subspecialty Clinics.
• Provides ongoing training and education to PSS staff regardingregistration, scheduling, insurance verification, referrals, priorauthorizations, patient processing, documentation requirements, anddepartmental procedures.
• Serves as a resource and escalation point for PSS staff,assisting with complex scheduling, registration, insurance,referral, authorization, and patient-service concerns.
• Collaborates with clinical staff, providers, leadership, andother departments to resolve scheduling and registration issues,improve patient access, address operational concerns, and promoteeffective clinic workflows.
• Promotes excellent customer service and professionalism byensuring patients, families, providers, insurance representatives,and internal customers receive timely, accurate, and courteousassistance.

Occasional Duties

• Performs other duties as assigned to support the operationalneeds and goals of Internal Medicine Primary Care and SubspecialtyClinics.

Required Qualifications

• High School diploma or equivalent, and five (5) years ofexperience.

Preferred Qualifications

• Prior experience with Cerner/EPIC EMR.
• Prior experience working in a clinical setting.

Required Attachments

Resume / CV

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options –Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off – Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the‑art software and facilities,and discounts on travel, technology, entertainment and more.

Job Type

Full Time

Pay Basis

Hourly

Pay Grade Minimum

19.00

Pay Grade Maximum

25.00

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Grant Funded?

No

Travel Required

Up to 50%

Shift

Day

Schedule Details

8 AM - 5 PM, M-F

Does this position work in a research laboratory?

No

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act website at https://www.ttuhsc.edu/compliance/clery-report.aspx.