HSC Office and Admin Wrkr

The Chronicle Of Higher Education, Inc.; Odessa (TX); On-site; USD 22,041 - 24,108; Full time

Benefits offered by this job

Health plans

Paid time off

Retirement plans

Job summary

TTUHSC is seeking an Office and Admin Worker to perform non-recurring, short-term administrative duties in an office setting. The role involves handling patient calls, maintaining charts, and verifying insurance while ensuring HIPAA compliance.

Schedule is Monday–Friday, 8:00 AM–5:00 PM, with travel up to 25% and compensation based on budget guidelines; healthcare environment experience is a plus.

Qualifications

• High school diploma or GED.
• 1 year of customer service, office, or related experience; additional education may substitute for experience.

Responsibilities

• Answers incoming patient calls promptly and professionally, providing exceptional patient service; assesses needs and schedules appointments.
• Creates and maintains accurate patient charts; updates demographic and insurance information; ensures timely documentation within the EMR system.
• Verifies insurance eligibility through third-party websites and company systems.
• Coordinates scheduling and communicates effectively with front-end staff and clinical teams to support efficient patient flow.
• Maintains patient confidentiality and adheres to HIPAA regulations, privacy standards, and company policies when handling patient information.
• Follows call center guidelines, matrix requirements, policies, and procedures while maintaining a high level of professionalism.

Skills

Customer service

Call center experience

Healthcare experience

Bilingual English/Spanish

Education

High school diploma or GED

Job description

HSC Office and Admin Wrkr

Position Description

A non-recurring job having an appointment for less than four andone-half months with a nature of work consistent with that found inan office or administrative environment.

Requisition ID

45502BR

Travel Required

Up to 25%

Pay Grade Maximum

17.50

Major/Essential Functions

• Answers incoming patient calls promptly and professionally,providing exceptional patient service.
  • assesses needs
  • schedule appointments
  • document messages
  • route calls appropriately
• Creates and maintains accurate patient charts
  • updates demographic
  • insurance information
  • ensures timely documentation within the EMR system
• Verifies insurance eligibility through third-party websites andcompany systems
• Coordinates scheduling and communicates effectively withfront-end staff and clinical teams to support efficient patientflow
• Maintains patient confidentiality and adheres to HIPAAregulations, privacy standards, and company policies when handlingpatient information
• Follows call center guidelines, matrix requirements, policies,and procedures while maintaining a high level ofprofessionalism

Grant Funded?

No

Pay Grade Minimum

16.00

Pay Basis

Hourly

Schedule Details

Monday-Friday, 8:00 AM-5:00 PM

Work Location

Odessa

Preferred Qualifications

• Bilingual English/Spanish
• Previous call center experience
• Experience in a healthcare or patient-facing environment

Department

Central Call Center Ode

Job Type

Full Time

Pay Statement

Compensation is commensurate upon the qualifications of theindividual selected and budgetary guidelines of the hiringdepartment, as well as the institutional pay plan. For additionalinformation, please reference the institutional pay plan website at https://app4.ttuhsc.edu/payplan .

Occasional Duties

Other Duties as assigned

Shift

Day

EEO Statement

All qualified applicants will receive consideration for employmentwithout regard to race, color, religion, sex, national origin, age,disability, genetic information or status as a protectedveteran.

Required Qualifications

• High school diploma or GED
• 1-year Customer Service, office, or related experience.Additional education may substitute for the experiencerequirement.

Does this position work in a research laboratory?

No

Jeanne Clery Act

The Jeanne Clery Disclosure of Campus Security Policy and CampusCrime Statistics Act is a federal statute requiring colleges anduniversities participating in federal financial aid programs tomaintain and disclose campus crime statistics and securityinformation. By October 1 of each year, institutions must publishand distribute their Annual Campus Security Policy & CrimeStatistics Report (ASR) to current and prospective students andemployees. To view this report, visit the TTUHSC Clery Act websiteat https://www.ttuhsc.edu/compliance/clery-report.aspx.

Introduction

Nationally recognized as Great College to Work For, TTUHSC provides much more than just a job! Enjoy excellent benefits , including paid leave,retirement plans, wellness programs, health insurance and so muchmore. Ready to start building a rewarding career in a positiveenvironment where you can develop and thrive? Join us as wechange the future of health care.

About TTUHSC

Texas Tech University Health Sciences Center is enriching the livesof others by educating students, providing excellent patient care,and advancing knowledge through innovative research. TTUHSCgraduates more health care professionals than any other health careinstitution in the state, conferring 24.2% of all degrees andcertificates awarded from health-related institutions in Texas. Byproviding comprehensive clinical services to more than 10 millionindividuals across 121 counties, TTUHSC is dedicated to advancingthe health of people throughout Texas and beyond. This is whereworld-class education meets compassionate patient care - and webelieve that our people are the reason for our institution’slasting success and bright future.

Benefits

TTUHSC is committed to creating an environment where our teammembers can do their best work, with programs and benefits to support head-to-toe well-being.Explore just a few of the advantages of being a TTUHSC team member:

• Health Plans + Supplemental Coverage Options -Individual health insurance provided at no cost for full-time teammembers
• Paid Time Off - Including holidays, vacation, sick leaveand more
• Retirement Plans
• Wellness Programs
• Certified Mother-Friendly Workplace

Additionally, TTUHSC invests in the success of our team members byproviding opportunities for personal and professional growth,including lifelong learning programs, recognition programs, andhealth and wellness initiatives. Team members also enjoy a varietyof other perks, such as special membership rates at local gyms andgolf courses, access to state-of-the-art software and facilities,and discounts on travel, technology, entertainment and more.

Visa Information

TTUHSC, at its sole discretion, may initiate new H-1B I-129 visapetitions in accordance with the directive issued by GovernorAbbott. Approval from the Texas Workforce Commission is required.On a limited, case-by-case basis, the institution may also sponsoreligible individuals for change-of-status or change-of-employerpetitions for qualifying positions. TTUHSC will not pay the$100,000 fee, if applicable.