Patient Services & Registration Specialist

Excelsior-Orthopaedics; Eggertsville (NY); On-site; USD 25,000 - 30,000; Full time

Job summary

Excelsior Orthopaedics is seeking a Patient Service Representative to serve as the first point of contact for patients, handling registration, insurance verification, and payments. The role requires EMR proficiency and experience in a medical office environment.

The PSR will verify coverage, collect copays, and coordinate with billing while providing exceptional customer service in a fast-paced orthopedic setting.

Qualifications

• Associates degree preferred; HS diploma or GED required.
• 2+ years medical office experience; patient registration experience desired.
• EMR experience required; MEDENT preferred.
• Proficiency in EMR and practice management computer programs.

Responsibilities

• Verify appointment and insurance information; enter registration information into Medent.
• Perform registration procedures for new and follow-up patients, obtaining all necessary demographic, insurance, and payment information.
• Collect copays, balance cash drawer, and log weekly/monthly totals.
• Verify insurance three days out from HealtheNet and ensure quotas are met daily.
• Act as liaison between patient and billing department regarding billing issues.
• Pull registrations through the patient portal.
• Apply knowledge of medical terminology; orthopedic terminology.
• Proficiency in EMR and practice management computer programs.
• Perform other duties as assigned.

Skills

Customer service

Medical office experience

Registration & scheduling

Insurance verification

EMR proficiency

Education

Associate degree preferred

HS diploma or GED required

Tools

MEDENT

EMR / Practice mgmt software

Job description

Excelsior Orthopaedics is seeking a Patient Service Representative to serve as the first point of contact for patients, handling registration, insurance verification, and payments. The role requires EMR proficiency and experience in a medical office environment.

The PSR will verify coverage, collect copays, and coordinate with billing while providing exceptional customer service in a fast-paced orthopedic setting.