Patient Services Specialist Team Lead

jobs-americanvisionpartners; Tempe (AZ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical and dental insurance

Eye care discounts

Child care assistance

Pet insurance

401(k)

Paid holidays

PTO

Sick Time

Growth opportunities

Job summary

American Vision Partners in Tempe seeks a Patient Services Specialist Team Lead to supervise front office and medical records, manage appointment scheduling, patient check-in/out, and ensure quality patient care.

You will support the Clinic Manager, coach staff, and maintain efficient daily operations while upholding privacy and billing standards.

Qualifications

• High School Diploma or GED required.
• Certified Patient Service Specialist certification required.
• Knowledge of scheduling and insurance authorization.
• Detail-oriented, reliable and able to multi-task in a fast-paced environment.
• Excellent verbal and written communication skills.
• Flexible schedule Monday-Friday.

Responsibilities

• In conjunction with the Clinic Manager: interview, hire, supervise, counsel, appraise and recommend salary increases for front and back-office staff.
• Assist with scheduling staff assignments and oversee efficient patient flow.
• Assist with maintaining front/back-office staff schedules to avoid OT.
• Perform front office duties: check-in/check-out, scheduling, benefit verification and records prep.
• Answer phones and schedule appointments per protocol and provider preference.
• Review weekly doctor schedules and advise Clinic Manager of changes.

Skills

Scheduling

Insurance Authorization

Communication

Team Leadership

Multitasking

Education

High School Diploma or GED

Certified Patient Service Specialist

Job description

Company Intro

AtAmerican Vision Partners (AVP), we partner with the most respected ophthalmology practices in the country and integrate best-in-class management systems, operational infrastructure, and advanced technology to provide the highest quality patient care possible. Our practices include Barnet Dulaney Perkins Eye Center, Southwestern Eye Center, Retinal Consultants of Arizona, M&M Eye Institute, Abrams Eye Institute, Southwest Eye Institute, Aiello Eye Institute, Moretsky Cassidy Vision Correction, Wellish Vision Institute, West Texas Eye Associates and Vantage Eye Center. We are focused on building the nation’s largest and most comprehensive eye care practices and currently operate more than 100 eye care centers in Arizona, New Mexico, Nevada, California and Texas – including 25 ambulatory surgical centers.At AVP we value teamwork, providing exceptional experiences, continuous improvement, financial strength, and hard work. We are committed to providing best-in-class patient care, pioneering research and technology, and most importantly, rewarding and recognizing our employees!

Overview

As the Patient Services Specialist Team Lead, you'll assist the Clinic Manager in the supervision of front office staff, medical records, appointment scheduling, patient check-in/out, and ensuring quality of patient care.

Responsibilities

• In conjunction with the Clinic Manager: interviews, hires, supervises, counsels, appraises, and recommends salary increases for front office and back-office staff.
• Assists with scheduling staff assignments and oversees efficient patient flow.
• Assists with maintaining front office and back-office staff schedules by monitoring that lunches are taken on time and overall time management is observed to avoid OT.
• Performs all duties within the front office: check-in, check-out, appointment scheduling, benefit verification and medical records preparation.
• Answers phones and makes appointments following company screening protocol and provider(s) scheduling preference.
• Reviews the doctor’s schedule on a weekly basis and makes recommendations to Clinic Manager when changes are necessary.
• Assists with training front office and back-office staff members.
• Monitors the flow for potential delays, notifies appropriate staff when necessary, and assists with identifying opportunities to expedite the process.
• Assists with completing all tasks on End of Day Checklist.
• Assists with monitoring open tasks for front office and back-office staff members.
• Monitors and assists with scanning loose paperwork and outside documentation is in EHR prior to date of service.
• Monitors, obtains and documents referrals and prior authorizations.
• Posts daily charges and payments for clinic.
• Adheres to the medical record policy and procedure ensuring all requests are entered in PHI log.
• Understands and adheres to Out-patient Treatment Center policies.
• Has basic understanding of financial history and is able to help patient with billing questions.
• Greets patients in a courteous manner.
• Encourages a team-oriented environment.
• Maintains confidentiality regarding human resource related issues.
• Meets with Clinic Manager on a regular basis to review/discuss daily operational needs.
• Participates in on-going training and continuing education.
• Knows, understands and follows the professional, teamwork, and customer service standards.
• Maintains continuing education requirements for Certified Patient Service Specialist.
• Performs any and all duties as reasonably assigned

Qualifications

• High School Diploma or GED required
• Current certification as Certified Patient Service Specialist
• Working knowledgeof scheduling and insurance authorization
• Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment
• Excellent verbal and written communication skills
• Ability to work independently
• Dedication to high quality patient care
• Flexible schedule workingMonday-Friday

Benefits & Perks

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!