Patient Services Medical Assistant - Scheduling & Support

CommonSpirit Health; Rancho Cordova (CA); On-site; USD 36,000 - 40,000; Full time

Job summary

Dignity Health Medical Foundation in California is seeking a Medical Assistant Patient Service Representative to help patients access healthcare services efficiently, ensuring timely and comprehensive care. This SEIU-UHW represented position emphasizes scheduling, registration, and effective communication.

You will handle calls, process referrals, document in patient records, and provide lab and radiology results within policy guidelines, aiming for first-call resolution and appropriate

Qualifications

• High School diploma or GED required.
• Completed accredited Medical Assistant program or equivalent.
• Minimum 6 months scheduling patient appointments.
• Experience with Windows-based office software and web-based applications.

Responsibilities

• Schedule and register patient appointments and process cancellations.
• Answer and screen calls professionally and handle communications.
• Document relevant findings in patient records and update referrals.
• Provide lab and radiology results within policy guidelines.
• Aim for first-call resolution and escalate complex issues when needed.

Skills

Scheduling appointments

Customer service

Phone screening

Documentation in EMR/records

Education

High School diploma or GED

Formal Medical Assistant program

Military medical training equivalent

Tools

Windows-based office software

Web-based applications

Job description

Dignity Health Medical Foundation in California is seeking a Medical Assistant Patient Service Representative to help patients access healthcare services efficiently, ensuring timely and comprehensive care. This SEIU-UHW represented position emphasizes scheduling, registration, and effective communication.

You will handle calls, process referrals, document in patient records, and provide lab and radiology results within policy guidelines, aiming for first-call resolution and appropriate