Patient Services Specialist — Scheduling & Billing

Lifepoint Health®; Hickory (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Job summary

Lifepoint Health seeks a Patient Services Representative for Frye Regional Medical Center in Hickory, NC. You will manage patient check-in/out, scheduling, and intake, greet patients, and handle phone messages while collecting co-pays and balances.

The role emphasizes accurate demographic data, pre-certifications, and compassionate service in a busy environment. We offer comprehensive benefits and career growth within Lifepoint Health's community‑based care network.

Qualifications

• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• High school diploma or equivalent; associate's degree preferred.

Responsibilities

• Performs scheduling, registration, patient pre-admission and admission at the physician practice.
• Performs reception and discharge functions.
• Accurately obtains complete and accurate patient demographic information.
• Performs proper, compliant patient liability collection techniques before, during and after date of service.

Skills

Critical thinking

Decisive judgment

Minimal supervision

Education

High school diploma or equivalent

Associate's degree preferred

Job description

Lifepoint Health seeks a Patient Services Representative for Frye Regional Medical Center in Hickory, NC. You will manage patient check-in/out, scheduling, and intake, greet patients, and handle phone messages while collecting co-pays and balances.

The role emphasizes accurate demographic data, pre-certifications, and compassionate service in a busy environment. We offer comprehensive benefits and career growth within Lifepoint Health's community‑based care network.