Patient Services Specialist: Scheduling & Access

CommonSpirit Health; Phoenix (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ, is seeking a Patient Services Professional to be the welcoming voice and central administrative support for efficient clinic operations.

You will manage phone customer service, schedule appointments, verify demographics and insurance, and handle referrals and authorizations with strict attention to privacy and accuracy. This role emphasizes communication, organization, and patient-focused care.

Qualifications

• Must live in Arizona or Texas.
• High School Graduate.
• Experience with computer systems, including web based applications.
• Preferred: 1 year of higher education, some college and experience in a patient-focused healthcare environment.
• Preferred: 1 year experience in high volume multichannel contact center.

Responsibilities

• Schedule and register patient appointments and/or provide information for other requests (e.g., addresses/directions, phone numbers, hours of operations, other departments, such as billing, etc.).
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• As appropriate, assist new members with introduction to and explanation of available services, processes and availability of providers.
• Update patients of the status of their referral or authorizations.
• Answers, screens, and processes a high volume of incoming calls in a professional manner. Directs patient access to the practice by scheduling and canceling patient appointments for a multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions including, but not limited to, pre-procedure laboratory test requirements and other necessary preparations instructions.

Skills

Phone support

Communication

Attention to detail

Organizational skills

Data entry

Scheduling

Education

High School Diploma

Some college or 1 year higher education

Tools

Web-based applications

Job description

Saint Joseph’s Hospital and Medical Center in Phoenix, AZ, is seeking a Patient Services Professional to be the welcoming voice and central administrative support for efficient clinic operations.

You will manage phone customer service, schedule appointments, verify demographics and insurance, and handle referrals and authorizations with strict attention to privacy and accuracy. This role emphasizes communication, organization, and patient-focused care.