Patient Services Specialist - PRN

Baylor Scott & White Health; Frisco (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a Patient Services Specialist 1 to provide vital administrative support in a dynamic clinic environment. This role focuses on enhancing patient relations through effective communication, scheduling, and insurance verification, ensuring a seamless experience for patients. You will be responsible for managing check-ins, handling inquiries, and processing payments while maintaining a professional demeanor in a fast-paced setting. If you are passionate about patient care and thrive in a supportive team atmosphere, this opportunity is perfect for you to make a meaningful impact on patient experiences.

Benefits

Health and Welfare Benefits

401(k) Savings Plan

Tuition Reimbursement

PTO Accrual from Day 1

Qualifications

• Good communication skills and ability to handle patient inquiries.
• Experience in customer service and data entry preferred.

Responsibilities

• Assist with patient check-in/check-out and scheduling.
• Verify insurance information and collect payments.
• Handle patient inquiries and ensure satisfaction.

Skills

Communication Skills

Data Entry

Interpersonal Skills

Customer Service

Problem Solving

Education

High School Diploma/GED

Job description

JOB SUMMARY

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

ESSENTIAL FUNCTIONS OF THE ROLE

1. Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
2. Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
3. Accepts payments for physician/clinic services according to established guidelines.
4. Posts payments and enters charges into computer utilizing appropriate codes.
5. Generates daily payment reports and verifies cash drawer against report.
6. Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
7. May be required to discuss financial arrangements with patients.
8. Receives and directs phone calls. Assists patients and other visitors.
9. Responds to routine inquiries concerning practice services, hours of operation, etc.
10. Ensures any patient complaints are handled appropriately.
11. Assists with medical records duties as requested.

KEY SUCCESS FACTORS

1. Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette.
2. Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
3. Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.
4. Ability to calm upset patients in a composed and professional demeanor.
5. Excellent data entry, numeric, typing and computer navigational skills, with attention to details.
6. Comfortable working in a fast paced, constantly changing and stressful environment.

BENEFITS

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

QUALIFICATIONS

• EDUCATION - H.S. Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.