Patient Services Specialist - PRN

Kappaalphapsi1911; Frisco (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Patient Services Specialist 1 to provide essential administrative support in a dynamic healthcare environment. This role focuses on enhancing patient experiences through effective communication, scheduling, and insurance verification. You will be the friendly face that helps patients navigate their visits, ensuring they receive the highest quality of care. Join a motivated team committed to excellence and make a difference in patient-centered healthcare. With immediate eligibility for health benefits and a supportive work environment, this opportunity offers a chance to grow and succeed in your career.

Benefits

Immediate eligibility for health benefits

401(k) plan with 5% match

Tuition Reimbursement

PTO starting Day 1

Qualifications

• Less than 1 year of experience in a patient services or administrative role.
• High school diploma or GED is required.

Responsibilities

• Assist with patient relations, check-in/check-out, and scheduling.
• Handle patient complaints and provide accurate information to patients.

Skills

Good listening skills

Interpersonal communication

Professional telephone etiquette

Data entry

Attention to detail

Education

H.S. Diploma/GED Equivalent

Job description

JOB SUMMARY

The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other operational area that assists patients, ensuring high-quality, patient-centered care. Responsibilities include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

ESSENTIAL FUNCTIONS OF THE ROLE

1. Assist with patient duties such as patient relations, check-in/check-out, scheduling, insurance verification, and answering phones.
2. Arrange follow-up visits and referral appointments.
3. Assist with patient registration by collecting and verifying insurance information, verifying demographics, and updating the computer system.
4. Direct patients to appropriate waiting areas.
5. Accept payments for services according to established guidelines.
6. Post payments and enter charges using appropriate codes.
7. Generate daily payment reports and verify cash drawer against reports.
8. Provide accurate information to patients and approved outside entities regarding medical, financial, or procedural matters.
9. Discuss financial arrangements with patients as needed.
10. Answer and direct phone calls; assist patients and visitors.
11. Respond to routine inquiries about practice services and hours.
12. Handle patient complaints appropriately.
13. Assist with medical records duties as requested.

KEY SUCCESS FACTORS

1. Good listening, interpersonal, and communication skills, with professional telephone etiquette.
2. Ability to adapt communication style for different audiences.
3. Empathetic listening, tact, and professionalism in handling patient requests and concerns.
4. Excellent data entry, typing, and computer navigation skills with attention to detail.
5. Ability to work effectively in a fast-paced, changing, and stressful environment.

BENEFITS

Our benefits are designed to support your well-being. For full details, visit the Baylor Scott & White Benefits Hub, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) plan with 5% match
• Tuition Reimbursement
• PTO starting Day 1

QUALIFICATIONS

• Education: H.S. Diploma/GED Equivalent
• Experience: Less than 1 Year of Experience

We are a team of motivated, engaged, and talented self-starters committed to excellence. Join us to grow and succeed in a dynamic environment.