Patient Services Specialist - Ophthalmology & Optometry

CLS Health PLLC; Austin (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health is seeking a friendly Patient Service Representative I to be the first point of contact for patients at our Houston facility. You will greet visitors, verify insurance, collect co-pays, and ensure smooth check-in and scheduling processes.

In this role you will maintain accurate patient records, support referrals, and assist with administrative tasks while delivering exceptional customer service in a fast-paced medical office environment.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or customer service environment preferred.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize effectively.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and other computer applications.
• Knowledge of medical terminology and insurance billing preferred.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information, including insurance coverage and personal information.
• Collect co-pays and other fees from patients at the time of service.
• Ensure the referrals are in the patient's chart before the patient comes in.
• Maintain patient records and ensure that they are accurate and up to date.
• Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation.
• Handle patient complaints and resolve issues in a professional manner.
• Perform other administrative tasks as needed.

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Microsoft Office

Medical terminology

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CLS Health is seeking a friendly Patient Service Representative I to be the first point of contact for patients at our Houston facility. You will greet visitors, verify insurance, collect co-pays, and ensure smooth check-in and scheduling processes.

In this role you will maintain accurate patient records, support referrals, and assist with administrative tasks while delivering exceptional customer service in a fast-paced medical office environment.