Patient Service Specialist - Ophthalmology & Optometry

CLS Health PLLC; Webster (TX); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health PLLC in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients, delivering friendly service and coordinating financial responsibilities. You will verify insurance, collect co-pays, and ensure referrals are in the chart, while maintaining accurate patient records and supporting front desk operations.

Strong communication, multitasking, and attention to detail are essential.

Qualifications

• High school diploma or equivalent.
• Experience in a medical office or customer service preferred.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office and other computer applications.
• Knowledge of medical terminology and insurance billing preferred.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner
• Verify patient information, including insurance coverage and personal information
• Collect co-pays and other fees from patients at the time of service
• Ensure the referrals are in the patient's chart before the patient comes in
• Maintain patient records and ensure that they are accurate and up to date
• Count cash box and complete cash reconciliation forms. Once close is completed, sign off on EBO report and cash reconciliation
• Handle patient complaints and resolve issues in a professional manner
• Perform other administrative tasks as needed

Skills

Verbal communication

Interpersonal skills

Multitasking

Medical terminology

Customer service

Education

High school diploma

Tools

Microsoft Office

EMR software

Job description

CLS Health PLLC in Houston, TX is seeking a Patient Service Representative I to be the first point of contact for patients, delivering friendly service and coordinating financial responsibilities. You will verify insurance, collect co-pays, and ensure referrals are in the chart, while maintaining accurate patient records and supporting front desk operations.

Strong communication, multitasking, and attention to detail are essential.