Front Desk Patient Service Associate I

CLS; Katy, Northern (TX, KY); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental Insurance

Disability insurance

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

CLS Health in Houston, TX is hiring a Patient Service Representative I to be the first point of contact for patients. You will deliver excellent customer service, verify demographics and insurance, collect co-pays, and support smooth clinic operations.

The ideal candidate has strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. Prior experience in medical offices and insurance billing is a plus.

Qualifications

• Strong verbal and written communication skills.
• Experience in medical office or customer service preferred.
• Knowledge of insurance billing processes is a plus.
• Comfort with multitasking in a clinical setting.
• Detail-oriented with accuracy in data entry and records.

Responsibilities

• Greet patients and visitors in a friendly and welcoming manner.
• Verify patient information including insurance coverage and personal details.
• Collect co-pays and other fees at the point of service.
• Ensure referrals are in the patient’s chart before visits.
• Maintain patient records and keep them up to date.
• Count cash and complete cash reconciliation; sign off on reports.
• Handle patient complaints professionally and resolve issues.
• Perform other administrative tasks as needed.

Skills

Excellent communication

Interpersonal skills

Multitasking

Prioritization

Attention to detail

MS Office proficiency

Medical terminology knowledge

Insurance billing knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

CLS Health in Houston, TX is hiring a Patient Service Representative I to be the first point of contact for patients. You will deliver excellent customer service, verify demographics and insurance, collect co-pays, and support smooth clinic operations.

The ideal candidate has strong communication skills, attention to detail, and the ability to multitask in a fast-paced healthcare setting. Prior experience in medical offices and insurance billing is a plus.