Patient Services Specialist – Medical Front Desk

20 Elliot Hospital of the City of Manchester; United States; On-site; USD 21,000 - 30,000; Full time

Job summary

SolutionHealth in Manchester offers a front desk position at Elliot Family Medicine at Hooksett to greet and register patients, answer phones, schedule appointments, and handle patient charges. The role supports verifying insurance, processing referrals, and coordinating with medical staff to ensure smooth patient flow.

You will collect payments, arrange follow-up or specialty appointments, and help maintain accurate patient accounts using MS Office. Experience in healthcare is preferred.

Qualifications

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions preferred.
• Certification/Licensure: N/A

Responsibilities

• Greets and registers patients.
• Notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patient from the office.
• Collects payments and schedules follow up appointments or specialty appointments as appropriate.
• If office requires post charges to the patients account using appropriate diagnostic and CPT coding to ensure correct charging and posting to patient accounts.
• Maintains providers schedules, optimizing effective scheduling of appointments.
• Confirms appointments for daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients.
• Makes recommendations to increase efficiency of patient care or administrative functioning of area.

Skills

Front desk operations

Scheduling appointments

Patient communication

Education

High School Diploma

Tools

MS Office

Job description

SolutionHealth in Manchester offers a front desk position at Elliot Family Medicine at Hooksett to greet and register patients, answer phones, schedule appointments, and handle patient charges. The role supports verifying insurance, processing referrals, and coordinating with medical staff to ensure smooth patient flow.

You will collect payments, arrange follow-up or specialty appointments, and help maintain accurate patient accounts using MS Office. Experience in healthcare is preferred.