Healthcare Receptionist: Patient Access & Admin Support

Piedmont HealthCare PA; Mooresville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Piedmont HealthCare PA is seeking a receptionist for our Mooresville, NC area medical office. The role requires greeting patients, handling phone calls, scheduling, and processing payments, with attention to HIPAA and patient privacy.

The ideal candidate will have at least one year in customer service, including six months in health care reception, accurate typing, and the ability to prioritize tasks in a busy clinic environment.

Qualifications

• High school diploma or GED.
• Minimum of one-year experience in customer service setting, requires at least six months receptionist experience in health care setting to apply.
• 50 wpm typing skill preferred.
• Knowledge of reception tasks, clinic policies/procedures, paperwork.
• Ability to communicate clearly in person and on the phone.
• Ability to organize and prioritize tasks effectively.

Responsibilities

• Greets customers in polite, prompt, helpful manner and directs to the appropriate department.
• Completes paperwork and uses computer systems to assist with billing.
• Updates patient information, collects co-pays, and obtains signatures.
• Maintains clean, orderly waiting area and reading materials.
• Answers phone pleasantly and handles customer needs promptly.
• Assists with photocopying, typing, and scheduling laboratory or radiology work.
• Counts cash, balances drawer, and makes bank deposits as needed.
• Opens and closes the office on schedule.
• Distributes mail and assists with office duties.
• Enters charges and edits as directed by the office.
• Maintains HIPAA compliance at all times.
• Attends staff meetings and records minutes for staff access.
• Performs other duties as needed.

Skills

Reception tasks

Customer service

HIPAA compliance

Telephone handling

Typing 50 wpm

Education

High school diploma or GED

Tools

Office equipment (phones, scanners)

Computer system

Job description

Piedmont HealthCare PA is seeking a receptionist for our Mooresville, NC area medical office. The role requires greeting patients, handling phone calls, scheduling, and processing payments, with attention to HIPAA and patient privacy.

The ideal candidate will have at least one year in customer service, including six months in health care reception, accurate typing, and the ability to prioritize tasks in a busy clinic environment.