Patient Services Specialist l Onalaska Clinic

Gundersen Health System; Onalaska (WI); On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Shift differentials

Tuition Investment Program

Career Development Center

Healthcare benefits

Retirement plan

Work/Life balance

Job summary

Gundersen Health System in Onalaska, WI is seeking a Patient Services Specialist to deliver outstanding patient care and enhance the overall check-in/out experience. This role focuses on welcoming patients, families, and visitors with a friendly, service-oriented approach.

The position is 0.8 FTE (32 hours/week) with Monday–Friday rotating shifts, competitive starting pay, and benefits including retirement and healthcare, plus career development opportunities.

Qualifications

• High School Diploma or equivalency.
• 6 months experience in an office setting requiring customer service responsibilities.
• Strong customer service, interpersonal, and technical/computer skills.
• Friendly personality and passion for connecting with/helping people.

Responsibilities

• Greet and assist patients, families, visitors and internal customers with superior face-to-face service.
• Facilitate the patient experience and maintain a patient- and family-centered atmosphere during check-in and check-out.
• Support smooth operations during rotating shifts and help with everyday clinic workflows.

Skills

Customer service

Interpersonal skills

Computer skills

Education

High School Diploma

Job description

Love + medicine is who we are, it’s what we do, it’s why people want to work here.

Scheduled Weekly Hours:

32

Are you a compassionate and customer-focused individual looking to be part of a team that is committed to delivering outstanding patient care?

Look no further! Gundersen Health System is seeking a Patient Services Specialist to join our growing and thriving organization!

The Patient Services Specialist provides superior face-to-face customer service in greeting and assisting patients, family, visitors and internal customers. They perform an important role in facilitating the patient experience by promoting a patient and family centered atmosphere throughout the check in/out process. embark on a rewarding career where you can truly make a difference!

What’s Available:

• .8 FTE, 64 hours bi-weekly

• Shift: Monday-Friday rotating hours between 6:30am - 6:00pm, occasional Saturday from 6:45am - 12:00pm. Holiday rotation if needed

• Location: Onalaska, WI

What you will get:

• Starting pay of $17.93/hour + more for experience!

• Shift, weekend, and holiday differentials

• Support to grow in your career with access to our Career Development Center and Tuition Investment Program

• Top-rated retirement plan and healthcare benefits

• Departmental leadership that supports you as you do your best work.

• Work/Life balance to love what you do and where you live.

What you need:

• High School Diploma or equivalency

• 6 months experience in an office setting requiring customer service responsibilities

• Strong customer service, interpersonal, and technical/computer skills

• Friendly personality and passion for connecting with/helping people

_ Emplify Health, a partnership of Bellin Health and Gundersen Health System, is a leading not-for-profit, patient-centered healthcare network based in Green Bay and La Crosse, Wisconsin. With 11 hospitals and over 100 clinics, we serve 67 cities across Wisconsin, Iowa, Minnesota, and Michigan’s Upper Peninsula. Join us in making a meaningful difference in the lives of our patients and communities _

If you need assistance with any portion of the application or have questions about the position, please contact [e-mail] or call 608-775-0267.

We inspire your best life by relentlessly caring, learning and innovating. This is our purpose. Together with our values — belonging, respect, excellence, accountability, teamwork and humility — our pillars set our foundation and our future.

Equal Opportunity Employer