Compassionate Patient Experience Specialist

Gundersen Health System; Washington; On-site; USD 23,000 - 30,000; Part time

Benefits offered by this job

Shift differentials

Tuition Investment Program

Career Development Center

Healthcare benefits

Retirement plan

Work/Life balance

Job summary

Gundersen Health System in Onalaska, WI is seeking a Patient Services Specialist to deliver outstanding patient care and enhance the overall check-in/out experience. This role focuses on welcoming patients, families, and visitors with a friendly, service-oriented approach.

The position is 0.8 FTE (32 hours/week) with Monday–Friday rotating shifts, competitive starting pay, and benefits including retirement and healthcare, plus career development opportunities.

Qualifications

• High School Diploma or equivalency.
• 6 months experience in an office setting requiring customer service responsibilities.
• Strong customer service, interpersonal, and technical/computer skills.
• Friendly personality and passion for connecting with/helping people.

Responsibilities

• Greet and assist patients, families, visitors and internal customers with superior face-to-face service.
• Facilitate the patient experience and maintain a patient- and family-centered atmosphere during check-in and check-out.
• Support smooth operations during rotating shifts and help with everyday clinic workflows.

Skills

Customer service

Interpersonal skills

Computer skills

Education

High School Diploma

Job description

Gundersen Health System in Onalaska, WI is seeking a Patient Services Specialist to deliver outstanding patient care and enhance the overall check-in/out experience. This role focuses on welcoming patients, families, and visitors with a friendly, service-oriented approach.

The position is 0.8 FTE (32 hours/week) with Monday–Friday rotating shifts, competitive starting pay, and benefits including retirement and healthcare, plus career development opportunities.