Patient Services Specialist III - Float (Multi-Site)

Tri--cities-Community-Healt; Pasco (WA); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Flexible schedule

Competitive pay

Comprehensive benefits package

Multi-site travel within region

Job summary

Tri-Cities Community Health (TCCH) is hiring Patient Services Specialists to join our Care Teams across all sites. Under Site Manager supervision, you will warmly greet visitors, register patients, verify eligibility, scan insurance cards, and review emails.

You will work with providers and staff to ensure accurate data collection, timely scheduling, medical records requests, and confidentiality. A high school diploma and at least 3 years of medical front desk experience are required; bilingual

Qualifications

• Minimum high school diploma or GED.
• Minimum three years of experience in general medical, dental, BHS, or specialized medical setting.
• Strong organizational skills to manage multiple responsibilities simultaneously across multiple departments and facilities.
• Proficient in English; Spanish, Russian, Mandarin, or other languages preferred.

Responsibilities

• Complete all registrations in a professional, accurate, and customer–oriented manner.
• Obtains information from patients’ health insurance or managed care identification card.
• Understand and consistently demonstrate daily compliance to standardized practices and procedures in all areas of collecting, handling, and storage of cash funds tills.
• Answer all incoming calls appropriately, as evidenced by the Manager’s observation.
• Respond to calls from patients, physicians, physicians’ office staff, and peers, and use good judgement to determine the urgency of the situation.
• Answer, screen, prioritize, and redirect calls for the appropriate department.
• Answer questions, handle routine matters, and take messages.
• Schedule all appointments for patients on the scheduling system and work with the manager to meet scheduling goals.
• Process requests for medical records from physicians, attorneys, legal agencies, insurance companies, governmental agencies, hospitals, Mass Pro, audits, and former/current patients.
• Review and processes record requests to determine presence and accurate completion of authorization for release of information; Contact patient, physician, or other appropriate party to secure absent/inappropriate authorization.
• Receive and forward faxed requests for medical information from various agencies
• Process medical records requests and verify their identification and authorization
• Always maintain media in all printers, which may require lifting or carrying cases of media
• Have knowledge of or be quick to learn all software and hardware computerized equipment
• Maintain strict confidentiality of all patient information and documentation
• Demonstrate respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment
• Work on a team toward surpassing departmental goals and objectives across multiple departments and facilities
• Attend all required safety training programs and describe responsibilities related to general safety, department/service safety, and specific job‑related hazards
• Follow the organization’s exposure control plans and bloodborne and airborne pathogens protocol
• Carry out all other duties as assigned

Skills

Customer service

English fluency

Organizational skills

Education

High school diploma or GED

Job description

Tri-Cities Community Health (TCCH) is hiring Patient Services Specialists to join our Care Teams across all sites. Under Site Manager supervision, you will warmly greet visitors, register patients, verify eligibility, scan insurance cards, and review emails.

You will work with providers and staff to ensure accurate data collection, timely scheduling, medical records requests, and confidentiality. A high school diploma and at least 3 years of medical front desk experience are required; bilingual