Patient Services Specialist II — Cardiac Surgery

Covenant Health; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Covenant Health is seeking a full-time Patient Service Representative for the East Tn Cardiovascular Surgery Group in Knoxville, TN. The role involves administrative coverage for check-out operations, collecting payments, and ensuring correct patient information. Minimum qualifications include 1 year of medical office experience or 3 years of customer service. This position offers the opportunity to be part of a team committed to patient-centered care and excellence in healthcare service.

Qualifications

• 1 year of experience in a medical office setting or 3 years in customer service required.
• Ability to demonstrate knowledge in scheduling and insurance procedures.
• Must be able to perform essential tasks of the job.

Responsibilities

• Provide administrative coverage for patient service functions at check-out.
• Collect and process encounter form data for billing.
• Schedule appointments and balance work at the end of the day.

Skills

Customer service

Knowledge of ICD-9/10 and CPT-4 coding

Clinic appointment scheduling

Education

High school diploma or GED preferred

Job description

Covenant Health is seeking a full-time Patient Service Representative for the East Tn Cardiovascular Surgery Group in Knoxville, TN. The role involves administrative coverage for check-out operations, collecting payments, and ensuring correct patient information. Minimum qualifications include 1 year of medical office experience or 3 years of customer service. This position offers the opportunity to be part of a team committed to patient-centered care and excellence in healthcare service.