Patient Services Specialist II

CaroMont Health; Cherryville (NC); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated front office support professional. In this role, you will be the welcoming face for patients, providing exceptional customer service and managing various clerical tasks. Your ability to communicate effectively and maintain patient confidentiality will be paramount. This position requires a self-motivated individual who thrives in a fast-paced environment and can prioritize multiple tasks while ensuring a compassionate approach to patient care. Join a team that values excellence and make a meaningful impact in the community.

Qualifications

• 3+ years of medical office experience required.
• Ability to handle a fast-paced environment confidently.

Responsibilities

• Provide front office support including greeting patients and scheduling appointments.
• Collect co-payments and update patient demographics.

Skills

Customer Service

Communication Skills

Interpersonal Skills

Computer Experience

Problem-Solving

Critical Thinking

Education

High School Diploma

Job description

CaroMont Medical Group - Family Med Cherryville

Full Time

Job Summary: Provides front office support duties including, but not limited to: greeting and welcoming patients, providing excellent customer service both in-person and over the phone, collecting co-payments, scheduling appointments, updating missing patient demographics, obtaining referrals and pre-certifications, and other clerical duties as assigned. Communicates and models the mission and values of CaroMont Health .

Qualifications: High school diploma or equivalent required with at least 3 years' medical office experience. Computer experience required. Must demonstrate abilities and skills to provide excellent customer service. Must possess excellent communication skills as well as knowledge of medical practice operations. Requires interpersonal skills necessary to function as liaison between providers, office staff, patients and patient’s family members. Requires the ability to read, write, follow oral and written instructions, perform mathematical calculations and communicate effectively with patients, co-workers, and service representatives from the area hospitals and insurance providers. Must be able to handle a fast-paced environment in a confident, professional manner. You must be a self-motivator, possessing a high level of judgment skills and initiative, along with the ability to prioritize and coordinate several tasks simultaneously, while retaining a confident, knowledgeable and helpful demeanor. Must have the ability to listen compassionately, demonstrating effective problem-solving and critical-thinking techniques in areas of concern to patients and employees without appearing judgmental is essential. Requires understanding of and the ability to maintain strict patient confidentiality