Patient Services Specialist - Hospice Intake

Mercy; United States; On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition assistance

Retirement plans

Job summary

Mercy in Saint Louis, MO is seeking a patient access coordinator responsible for scheduling all aspects of patient care, including referrals and procedures, and for managing related insurance verification and pre-authorization tasks.

The role requires documenting patient information in EPIC and maintaining Mercy Service Standards.

Qualifications

• Minimum of 1 year medical/clerical experience involving customer service required.
• Proficiency in computers, typing and Microsoft Office.
• Excellent customer service skills with strong oral and written communication.
• Knowledge of medical terminology.

Responsibilities

• Schedule patient care activities including referrals, procedures, and surgeries.
• Perform insurance verification and pre-certification/pre-authorization/pre-determination and coordination.
• Manage patient financial accounts and documentation in EPIC.
• Communicate effectively with diverse patients and care teams.

Skills

Scheduling

Pre-authorization

Customer service

MS Office

Typing

Communication

Medical terminology

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Monday - Friday

8a-4:30p

1630 Des Peres Rd

Saint Louis, MO 63131

Education: High School Diploma or Equivalent

Licensure: None

Experience : Minimum of 1 year medical/clerical experience involving customer service required.

Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

Skills, Knowledge, and Abilities:

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Education:

Preferred Licensure:

Preferred Experience: 2 years combined experience in prior authorization and scheduling.

Preferred Certifications:

Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.