Patient Services Specialist - Hospice Intake

Mercy; Missouri; On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy in Saint Louis, MO, is seeking a frontline scheduling and patient access professional. Responsibilities include coordinating referrals, procedures, surgeries, and ensuring accurate documentation in EPIC.

The role supports patient financial services with verification and authorization processes while upholding Mercy Service Standards. The position requires a high school diploma and a minimum of one year of medical/clerical experience with strong computer skills and medical terminology

Qualifications

• High School Diploma or equivalent required.
• Minimum 1 year medical/clerical experience with customer service.
• Proficiency in computers, typing and Microsoft Office.
• Knowledge of medical terminology.
• Ability to interact with customers of all ages tactfully.

Responsibilities

• Schedule all aspects of patient care including referrals, procedures, and surgeries.
• Manage patient financial account services: benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination, and referrals.
• Ensure patient information and documentation is uploaded to EPIC.
• Perform duties consistent with Mercy Service Standards.

Skills

Patient scheduling

Insurance verification

Pre-certification/Pre-authorization

Referral coordination

Microsoft Office

Customer service

Communication skills

Typing

Education

High School Diploma or Equivalent

Tools

Epic RC/EMR

Job description

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details:

Monday - Friday

8a-4:30p

1630 Des Peres Rd
Saint Louis, MO 63131

Education: High School Diploma or Equivalent

Licensure: None

Experience: Minimum of 1 year medical/clerical experience involving customer service required.

Other: Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

Skills, Knowledge, and Abilities:

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Education:

Preferred Licensure:

Preferred Experience: 2 years combined experience in prior authorization and scheduling.

Preferred Certifications:

Preferred Other: Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.