Patient Services Specialist - Hospice Intake

Mercy; St. Louis (MO); Presencial; USD 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental, Vision coverage

Paid time off

Tuition support

Retirement plan matching

Descripción de la vacante

Mercy is seeking a patient access/scheduling professional to manage scheduling for referrals, procedures, and surgeries while handling patient financial services. The role requires experience with insurance verification, pre-certification, and pre-determination, and ensures accurate EPIC documentation.

Strong communication and computer skills are essential for excellent patient service. The position is Monday–Friday, 8:00 a.m.–4:30 p.m., at Mercy Saint Louis, MO, with a high school diploma and

Formación

• High school diploma or equivalent required.
• Minimum of 1 year medical/clerical experience involving customer service.
• Proficiency in computers, typing, and Microsoft Office.

Responsabilidades

• Schedule all aspects of patient care, including referrals, procedures, and surgeries.
• Handle patient financial account services: benefit assessment, insurance verification, pre-certification, pre-authorization, and referrals.
• Ensure patient information and documentation are uploaded to EPIC in a timely manner.
• Provide excellent customer service and communicate effectively with patients of all ages.

Conocimientos

Scheduling & pre-authorization

Insurance verification

Medical terminology

Customer service

Verbal communication

Written communication

Attention to detail

Interpersonal skills

Prioritization

Ambiguity management

Educación

High School Diploma or Equivalent

Herramientas

Epic RC/EMR

Descripción del empleo

Find your calling at Mercy!

Responsible for scheduling all aspects of patient care, including referrals, procedures, surgeries etc. Responsible for multiple facets of patient financial account services that include patient benefit assessment, insurance verification, pre-certification, pre-authorizations, pre-determination for services, and referral management. Assures that patient information and appropriate documentation is documented and uploaded to EPIC. Performs duties and responsibilities in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Monday - Friday

8a-4:30p

1630 Des Peres Rd

Saint Louis, MO 63131

Education:

High School Diploma or Equivalent

Licensure:

None

Experience

Minimum of 1 year medical/clerical experience involving customer service required.

Other:

Skills, Knowledge, and Abilities: Proficiency in computers, typing and Microsoft Office. Most possess excellent customer service skills with strong oral and written communication skills. Must have the ability to interact with customers of all ages in a tactful and pleasant manner. Knowledge of medical terminology.

Skills, Knowledge, And Abilities

• Knowledgeable in practices involving patient scheduling/pre-authorization/pre-certification/referral process and coordination of other services related to insurance verification.
• Basic knowledge of self-pay collections, medical terminology, ICD10, and/or a functional understanding of insurance is preferred.
• Requires excellent verbal communication skills, and the ability to work in a complex environment with varying points of view.
• Must be comfortable with ambiguity, exhibit good decision making and judgment capabilities, attention to detail.
• Ability to prioritize work and handle a variety of tasks simultaneously.
• Must possess excellent interpersonal skills and can interact on a professional level with individuals from diverse backgrounds.

Preferred Education

Preferred Licensure:

Preferred Experience

2 years combined experience in prior authorization and scheduling.

Preferred Certifications

Preferred Other:

Knowledge of and experience using an Epic RC/EMR system is preferred.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.