Patient Access Lead, PRN/As Needed

Mercy; Town of Springfield (WI); Presencial; USD 22.000 - 30.000; Jornada completa

Descripción de la vacante

Mercy is seeking a Patient Financial Engagement-focused teammate to support patients with financial resources, explain options, and complete referrals. You will engage with patients, physicians, and insurance providers to verify benefits and ensure accurate billing workflows.

The role emphasizes professionalism, empathy, and adherence to established patient financial engagement processes, with opportunities to advance through continuing education.

Formación

• High School diploma or equivalent.
• Experience with medical terminology and insurance plans (3+ years).
• Verification of benefits, authorization and pre-determination knowledge.

Conocimientos

Interpersonal skills

Organizational skills

Analytical skills

Stress management

Deadline adherence

Decision making

Collaborative mindset

Professional communication

Written and oral communication

Patient relations

Patient Access procedures

Adaptability

Accountability

Lifelong learning

Financial counseling

Workflow compliance

Educación

High School diploma or equivalent

Descripción del empleo

Position Details:

Minimum Qualifications: Education: High School diploma or equivalent. Experience: Participate in Preceptor training/experience post-hire.

Skills, Knowledge, Abilities:

• Interpersonal, organizational, and analytical skills required.
• Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
• Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
• Models collaborative behavior and communicates positively and professionally.
• Must be able to communicate effectively providing good written and oral direction to caregivers.
• Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
• Demonstrates proficiency in Patient Access procedures.
• Ability to embrace change by adapting to job duty variances and following leadership direction.
• Takes responsibility for actions and strives for excellence.
• Engages in continuing education and seeks new knowledge and skills.
• Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.
• Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.
• Ability to consistently follow and document established patient financial engagement and collection workflows

Preferred Qualifications: Experience:

3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Physical Requirements:

• Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Why Mercy?

From day one, Mercy offers outstanding benefits -

• medical
• dental
• vision coverage
• paid time off
• tuition support
• matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.