Patient Services Specialist - HEALTHPLUS

Providence; Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Providence Covenant Medical Group is seeking a Patient Access Representative to assist patients with on-site registration and arrival processes for scheduled and unscheduled visits, and to perform financial clearance functions. Responsibilities include collecting demographics, insurance information, and patient liability at the time of service, while providing friendly customer service.

Minimum 6 months of healthcare experience in a business office or medical setting is required.

Qualifications

• 6 months of healthcare experience in a business office, hospital, or medical office setting.
• On-site registration and financial clearance duties.

Responsibilities

• Assist patients during on-site registration and arrival processes for scheduled and unscheduled visits.
• Collect demographic information and insurance information; collect patient liability at time of service.

Job description

Under the direction of the PAS manager, the Patient Access Representative is responsible for assisting patients during the on-site registration and arrival process for scheduled and unscheduled visits as well as completing financial clearance functions. This individual completes the registration for unscheduled visits by collecting accurate demographic information, insurance information, and collecting patient liability (if known) at the time of service. This individual is also responsible for financial clearance functions on assigned scheduled accounts during registration downtimes. In addition, this individual is responsible for miscellaneous client service activities including valuables collection and providing basic customer service. The Patient Access Representative greets and serves patients in a professional, friendly, and respectful manner to promote positive encounters.

Providence caregivers are not simply valued – they’re invaluable. Join our team at Covenant Medical Group and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Required Qualifications:

• 6 months of healthcare experience in Business office, Hospital or Medical Office setting.

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our mission of caring for everyone, especially the most vulnerable in our communities.