Patient Services Specialist - Full-Time Phone Operator

SIMEDHealth; Ocala (FL); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Paid holidays

Wellness discounts

Job summary

SIMEDHealth in Ocala, FL is seeking a full-time Telephone Operator to be the friendly first point of contact for patients. You will answer calls, direct inquiries, verify information, and help with scheduling or updating appointments to ensure a smooth patient experience.

This role requires strong multitasking, attention to detail, and adherence to HIPAA while updating electronic records and communicating with care teams. Join our dedicated team today.

Qualifications

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours)
• Must be able to verify patient information, update when needed and document appropriate health care information electronically into the patient chart
• Must be able to type detailed notes
• Ability to schedule appointments, verify insurance and work an electronic fax server
• Must be able to read and interpret Hospital Call Schedules
• Review provider schedules on a daily basis and throughout the day for availability
• Shall be familiar with hospital consults & transitional care calls
• Assist in directing new patient calls to our new patient coordinator
• Retrieve voicemail messages throughout the day and return calls when necessary
• Observing patient and staff safety policies & procedures including HIPAA
• Provide basic information to patients about SIMEDHealth providers and services
• Must be able to stay seated for long periods of time

Responsibilities

• Answer incoming phones and direct patient calls to appropriate extension using multi-line phone system
• Answer patient inquiries regarding general customer service questions (e.g. office directions, operating hours)
• Must be able to verify patient information, update when needed and document appropriate heath care information electronically into the patient chart
• Must be able to type detailed notes
• Ability to schedule appointments, verify insurance and work an electronic fax server
• Must be able to read and interpret Hospital Call Schedules
• Review provider schedules on a daily basis and throughout the day for availability
• Shall be familiar with hospital consults & transitional care calls
• Assist in directing new patient calls to our new patient coordinator
• Retrieve voicemail messages throughout the day and return calls when necessary
• Observing patient and staff safety policies & procedures including HIPAA
• Provide basic information to patients about SIMEDHealth providers and services
• Must be able to stay seated for long periods of time

Job description

SIMEDHealth in Ocala, FL is seeking a full-time Telephone Operator to be the friendly first point of contact for patients. You will answer calls, direct inquiries, verify information, and help with scheduling or updating appointments to ensure a smooth patient experience.

This role requires strong multitasking, attention to detail, and adherence to HIPAA while updating electronic records and communicating with care teams. Join our dedicated team today.