Patient Services Specialist (Full-Time)

The Iowa Clinic; West Des Moines (IA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

401(k) with employer match

Paid holidays

PTO (paid time off)

Health, dental and vision insurance

Wellness program

Job summary

The Iowa Clinic is seeking a friendly, customer-focused team member to handle patient calls and inquiries during standard clinic hours. You will answer phone lines, assist with billing questions, and support our clinical staff to ensure a superb patient experience.

Ideal candidates will have a high school diploma, excellent communication skills, and a passion for helping others in a collaborative clinic environment.

Qualifications

• High school diploma or equivalent.
• Exceptional customer service skills.
• Effective communication skills.
• Positive and team-oriented attitude.
• Experience using a multi-line telephone system in a call center setting.

Responsibilities

• Answer patient phone calls and billing inquiries on the multi-line telephone system in a call center setting.
• Assist patients via live chat and review appointments and payments in the online system.
• Support clinical staff and physicians in delivering excellent healthcare.
• Be a positive, professional representative of The Iowa Clinic.

Skills

Customer service

Communication

Team player

Multiline phone system

Education

High school diploma

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

• Arrive at work in the morning – no night shifts here! And bonus – since we allow you to “dress for your day”, you can wear jeans when your schedule allows!
• Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
• Be a master of multitasking and answer patient questions multi-line live chat system.
• Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
• Work as a part of team that supports clinical staff and physicians in doing what they do best – providing excellent healthcare.
• Participate in a department potluck or team building activity over lunch.
• Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic.
• Be a positive, professional representative of The Iowa Clinic.
• Leave in the evening – hooray for working standard clinic hours!

This job might be for you if you have…

Education

• High school diploma or equivalent

Qualifications

• A desire to find a meaningful, fulfilling career
• Exceptional customer service skills
• Effective communication skills
• A positive and team-oriented attitude
• Have experience using a multi-line telephone system experience (inbound and outbound) in a call center setting

Bonus points if…

• You love exceeding people’s expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What’s In It For You

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental and vision insuranceQuarterly volunteer opportunities through a variety of local nonprofits
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, casual dress code and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.