Patient Services Specialist: Front Desk & Scheduling

DARCIE SOOTIN; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

DARCIE SOOTIN is seeking a Patient Services Representative to be the first point of contact for patients and Voice Pathologists, greeting visitors, collecting co-pays, and scheduling appointments and procedures.

Responsibilities include opening the office, handling calls, preparing charts, verifying information, coordinating with billing, and maintaining EMR records in a fast-paced clinic. Proficiency in MS Office and strong organizational skills are required.

Qualifications

• High School Diploma or equivalent required.
• 1+ year healthcare/medical office experience preferred.
• Proficient in Microsoft Office (Word/Excel/PowerPoint).
• Strong communication and organizational skills; multitask well.
• Detail-oriented and professional in a fast-paced environment.

Responsibilities

• Open the office and prepare equipment for first patients.
• Answer calls, schedule appointments, and process cancellations.
• Greet patients and notify staff of arrivals; assist with paperwork.
• Verify patient information and copy insurance cards; obtain pre-certifications as needed.
• Coordinate billing information with the billing office and update the EMR.

Skills

MS Office

Communication

Organization

Multitasking

Attention to detail

Positive attitude

Learning willingness

Education

High School Diploma or equivalent

Tools

Electronic Medical Record (EMR)

Practice Management System

Job description

DARCIE SOOTIN is seeking a Patient Services Representative to be the first point of contact for patients and Voice Pathologists, greeting visitors, collecting co-pays, and scheduling appointments and procedures.

Responsibilities include opening the office, handling calls, preparing charts, verifying information, coordinating with billing, and maintaining EMR records in a fast-paced clinic. Proficiency in MS Office and strong organizational skills are required.