Patient Services & Scheduling Specialist

Southeast Primary Care Partners; Perry (GA); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Southeast Primary Care Partners is seeking a dedicated Patient Service Representative to serve as the first point of contact for patients. You will manage check-in/check-out, scheduling, and referrals while ensuring accurate records and a positive patient experience.

Responsibilities include handling payments, coordinating with clinicians, and supporting outreach efforts. Strong communication, confidentiality, and organization are essential for success in this role.

Qualifications

• High school diploma or GED required.
• One year of related work experience including data entry.
• Working knowledge of medical office procedures and medical terminology.
• Ability to communicate clearly and effectively with patients and other external parties.
• Must be detail-oriented and highly organized.
• Proficiency in patient check in, check out and referral process.

Responsibilities

• Greets patients as they arrive and manages 20-minute wait time.
• Assists patient with intake processes including copying required documents.
• Collects co-payments, co-insurance and deductibles and issues receipts.
• Manages cashier box and daily deposits according to company policies.
• Processes walk-in patients and visitors.
• Answers phones and schedules appointments (special focus on physician requested return visits).
• Schedules referrals as indicated.
• Assists with patient outreach as applicable (e.g., next-day reminders, AWV support).
• Manages medical records (maintains, files/scans, prepares for schedule).
• Ensures all correspondence is scanned and/or filed in timely manner.

Skills

Customer service

Communication

Detail-oriented

Multitasking

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Data entry software

Job description

Southeast Primary Care Partners is seeking a dedicated Patient Service Representative to serve as the first point of contact for patients. You will manage check-in/check-out, scheduling, and referrals while ensuring accurate records and a positive patient experience.

Responsibilities include handling payments, coordinating with clinicians, and supporting outreach efforts. Strong communication, confidentiality, and organization are essential for success in this role.