Patient Services Specialist – Front Desk & Records

Exer Medical Corporation; Los Angeles (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

Exer Medical Corporation in Sherman Oaks, CA, is seeking a Patient Services Representative to handle patient registration, check-in, and front-office tasks for urgent care and virtual care operations. Precision and HIPAA compliance are essential.

The role requires strong customer service, ability to multi-task, and professional communication in a fast-paced environment with occasional evenings and weekends.

Qualifications

• High school diploma; Associate Degree preferred.
• 1-3 years successful experience in customer-facing role.

Responsibilities

• Greet customers and patients with a warm, welcoming demeanor.
• Answer incoming calls and emails with urgency and accuracy, redirecting as needed.
• Check-in patients virtually and guide them through forms, insurance, and payments.
• Handle confidential records and electronic documents with HIPAA-compliant care.
• Label and upload documents into the medical record system with precision.
• Support clinics remotely with patient surveys and data gathering.
• Maintain a neat, professional work environment and appearance.
• Adhere to health, safety procedures and compliance standards.
• Perform other tasks to help the company meet its goals.

Skills

Customer service

Multitasking

Communication

Attention to detail

Team player

Education

High school diploma

Associate degree

Tools

EMR system

Doxy

Billing software

Payment collection systems

Insurance verification programs

Microsoft Excel

Job description

Exer Medical Corporation in Sherman Oaks, CA, is seeking a Patient Services Representative to handle patient registration, check-in, and front-office tasks for urgent care and virtual care operations. Precision and HIPAA compliance are essential.

The role requires strong customer service, ability to multi-task, and professional communication in a fast-paced environment with occasional evenings and weekends.