Patient Services Specialist — Front Desk & Care Support

Exer Urgent Care; California (MO); On-site; USD 26,000 - 37,000; Full time

Job summary

Exer Urgent Care in Sherman Oaks, CA, is seeking a Patient Services Representative to handle patient questions, registration, check-in, and essential administrative tasks to support our urgent care and virtual care operations. You will ensure accurate medical records, protect health information, and deliver high-quality customer service in a fast-paced environment.

A high school diploma is required, 1–3 years in a customer-facing role, and comfort with EMR systems and Microsoft Office.

Qualifications

• High school diploma;associate degree preferred.
• 1–3 years in a customer-facing role.

Responsibilities

• Greet customers and patients warmly.
• Answer calls and emails with urgency and accuracy.
• Check-in patients and assist with registration and insurance processing.
• Maintain confidential records and manage electronic documents per HIPAA.
• Label and upload documents into the medical record system.
• Support clinics remotely with surveys and data collection.
• Maintain a neat, professional appearance.
• Adhere to health, safety and compliance standards.
• Perform other tasks to help meet company goals.

Skills

Customer service

Multitasking

Communication skills

Attention to detail

Team player

MS Office

English proficiency

Education

High school diploma

Associate degree preferred

Tools

EMR system

Doxy

Billing software

Insurance verification

Job description

Exer Urgent Care in Sherman Oaks, CA, is seeking a Patient Services Representative to handle patient questions, registration, check-in, and essential administrative tasks to support our urgent care and virtual care operations. You will ensure accurate medical records, protect health information, and deliver high-quality customer service in a fast-paced environment.

A high school diploma is required, 1–3 years in a customer-facing role, and comfort with EMR systems and Microsoft Office.