Patient Experience Specialist – Medical Office

Planned Parenthood Great Northwest, Hawai'i, Alaska, Indiana, Kentucky; Louisville (KY); On-site; USD 21,000 - 35,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision plan

Retirement plan

Paid time off

Disability insurance

Life insurance

Job summary

Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is hiring a Medical Receptionist at the Louisville Health Center. You will be the first point of contact, delivering welcoming, patient-centered service and handling registrations, scheduling, and basic administrative tasks.

Responsibilities include patient check-in, insurance questions, and providing education on reproductive health services.

Qualifications

• High school diploma or GED required.
• Minimum of 1 year of experience in healthcare.
• Strong communication, organization, and customer service skills.
• Ability to work in fast-paced, team-oriented healthcare environment.
• Ability to manage multiple priorities with accuracy and professionalism.
• Willingness to travel to other health centers as needed.

Responsibilities

• Welcome patients with outstanding customer service in a friendly, professional, and nonjudgmental manner.
• Respond to patient questions and connect them with appropriate services and resources.
• Complete patient registration, check-in, and intake with accuracy.
• Maintain and update patient records, insurance information, and visit documentation in electronic systems.
• Explain payment options and financial assistance programs to patients.
• Assist patients with health insurance questions and enrollment resources when appropriate.
• Provide patient education on reproductive and sexual healthcare services and resources.
• Review and distribute PES, ICF and other educational materials as needed.
• Support efficient patient flow by coordinating with clinicians and health center staff.
• Process patient payments and support efforts to reduce uncompensated care.
• Utilize service recovery techniques to address concerns and improve patient experience.
• Participate in ongoing training and professional development.
• Maintain a safe, clean, and compliant work environment per policies.

Skills

Healthcare experience

Communication skills

Organization

Customer service

Team-oriented

Multi-tasking

Travel readiness

Education

High school diploma or GED

Tools

EHR systems

Insurance verification

Patient registration

Billing processes

Job description

Planned Parenthood Great Northwest, Hawai’i, Alaska, Indiana, Kentucky is hiring a Medical Receptionist at the Louisville Health Center. You will be the first point of contact, delivering welcoming, patient-centered service and handling registrations, scheduling, and basic administrative tasks.

Responsibilities include patient check-in, insurance questions, and providing education on reproductive health services.