Patient Services Specialist - Front Desk & Care Coordination

Physical Rehabilitation Network (PRN); Dallas (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental plan

Vision plan

Paid time off

Student loan repayment options

Job summary

Physical Rehabilitation Network (PRN) is hiring a Patient Services Representative in Dallas to deliver exceptional customer service and manage front desk operations. The role involves greeting patients, scheduling, and handling documents to ensure a smooth visit process.

The position is full-time and offers a comprehensive benefits package, with emphasis on patient care, teamwork, and clinic-wide communication to support efficient therapy transitions.

Qualifications

• High school diploma or equivalent; healthcare admin education a plus.
• Proven experience in customer service; healthcare setting preferred.
• Proficiency in using office software and scheduling systems.
• Strong interpersonal skills and professionalism.
• Attention to detail and accuracy in patient information handling.

Responsibilities

• Greet and welcome patients with professionalism and warmth.
• Schedule appointments and manage patient inquiries in person and by phone.
• Collect and verify patient information, insurance details, and docs.
• Coordinate with clinical staff to ensure seamless patient experience.
• Maintain front office, assist with down time tasks (phones, scans, filing).

Skills

Customer service

Scheduling

Interpersonal skills

Attention to detail

Professionalism

Education

High school diploma or equivalent

Healthcare administration education (plus)

Tools

Scheduling systems

Office software

Job description

Physical Rehabilitation Network (PRN) is hiring a Patient Services Representative in Dallas to deliver exceptional customer service and manage front desk operations. The role involves greeting patients, scheduling, and handling documents to ensure a smooth visit process.

The position is full-time and offers a comprehensive benefits package, with emphasis on patient care, teamwork, and clinic-wide communication to support efficient therapy transitions.