Patient Services Specialist: Front Desk, Billing & Access

Anchorage Neighborhood Health Center Inc; Campbell (AK); On-site; USD 38,000 - 48,000; Full time

Job summary

Anchorage Neighborhood Health Center Inc. is seeking a Patient Services Representative to assist patients and staff with check-in/out, scheduling, and billing tasks in a fast-paced clinic setting.

You will verify demographics and insurance, process payments, and help patients navigate the Sliding Fee Scale while maintaining confidentiality and delivering compassionate service in alignment with ANHC values.

Qualifications

• Patient Services role requires strong communication and interpersonal skills.
• Experience with medical office administration is preferred.
• Familiarity with insurance verification and billing procedures is desirable.

Responsibilities

• Handle opening/closing procedures and multi-line calls.
• Check in/out patients and verify demographics/insurance.
• Process payments and determine applicable charges or discounts.
• Assist with scheduling, cancellations, and fee scale applications.
• Maintain confidentiality and accurate record-keeping.

Skills

Communication

Multiline phone handling

Customer service

Attention to detail

Bilingual (preferred)

Education

High school diploma or equivalent

Tools

Ten-key

Job description

Anchorage Neighborhood Health Center Inc. is seeking a Patient Services Representative to assist patients and staff with check-in/out, scheduling, and billing tasks in a fast-paced clinic setting.

You will verify demographics and insurance, process payments, and help patients navigate the Sliding Fee Scale while maintaining confidentiality and delivering compassionate service in alignment with ANHC values.