Patient Services Specialist – Front Desk & Admin

Symetria Recovery; Houston (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life insurance

Pet insurance

CEU reimbursement

Licensure fee reimbursement

Paid vacation and sick time

Paid major holidays

Job summary

Symetria Recovery in the United States (Texas/Houston area) is hiring a front desk/administrative specialist to greet patients, schedule appointments, and manage patient records. The role supports billing processes, ensures timely patient flow, and maintains a welcoming reception area within a MAT-focused outpatient setting.

You will work Monday–Friday 6:00 AM–2:00 PM with alternating Saturday mornings, leveraging MS Office and EMR systems to support care delivery and revenue cycle activities.

Qualifications

• Strong verbal and written communication skills.
• Proficient in Microsoft Office Suite.
• EMR experience; Kipu preferred.
• Prior medical office experience preferred.
• Knowledge of insurance benefits, HIPAA, CFR42.
• Available for Monday–Friday 6:00 AM–2:00 PM and alternating Saturdays.

Responsibilities

• Greets patients and visitors in person and by phone; refers inquiries.
• Schedules appointments to improve patient flow and satisfaction.
• Notifies providers of arrivals and delays; maintains timely flow.
• Maintains welcoming reception area and patient comfort.
• Files and retrieves patient records accurately.
• Updates personal and financial information in patient accounts.
• Processes charges and assists with third-party claims.
• Oversees office supplies and inventory; places orders.
• Completes census reports and urine screen documentation.
• Supports patients in distress per office policies.
• Protects patient confidentiality and data security.
• Adheres to policies and assists process improvements.

Skills

Verbal communication

Written communication

MS Office proficiency

EMR experience

Medical office experience

HIPAA knowledge

Scheduling skills

Tools

Kipu EMR

Job description

Symetria Recovery in the United States (Texas/Houston area) is hiring a front desk/administrative specialist to greet patients, schedule appointments, and manage patient records. The role supports billing processes, ensures timely patient flow, and maintains a welcoming reception area within a MAT-focused outpatient setting.

You will work Monday–Friday 6:00 AM–2:00 PM with alternating Saturday mornings, leveraging MS Office and EMR systems to support care delivery and revenue cycle activities.