Patient Services Specialist — Float Pool (Multi-Clinic)

University of Michigan Health-West; Wyoming (MI); Hybrid; USD 32,000 - 42,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Service Representative to serve as the first point of contact for patients. The role involves handling incoming calls, scheduling appointments, and providing excellent customer service in a fast-paced environment.

The ideal candidate should have a high school education, prior clerical experience and excellent interpersonal skills. Flexibility is crucial as the job may require working at various locations within a 30-mile radius of home.

Qualifications

• Prior administrative or clerical experience in a clinical setting preferred.
• Knowledge of medical terminology and coding preferred.
• Well-developed verbal and written communication skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Schedules patient appointments and handles inquiries.
• Maintains patient privacy and confidentiality.

Skills

Customer service skills

Interpersonal skills

Telephone etiquette

Basic computer knowledge

Education

High school education or equivalent

Job description

University of Michigan Health-West is seeking a Patient Service Representative to serve as the first point of contact for patients. The role involves handling incoming calls, scheduling appointments, and providing excellent customer service in a fast-paced environment.

The ideal candidate should have a high school education, prior clerical experience and excellent interpersonal skills. Flexibility is crucial as the job may require working at various locations within a 30-mile radius of home.