Patient Services Specialist - Float

Baylor Scott & White Health; Frisco (TX); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated Patient Services Specialist 1 Float to join their dynamic team. In this pivotal role, you will provide essential administrative support across various clinics, ensuring a seamless experience for patients. Your responsibilities will include managing patient relations, scheduling appointments, and verifying insurance information. This position offers an exciting opportunity to work in a fast-paced environment, where your communication skills and attention to detail will make a significant impact on patient care. Join a forward-thinking organization committed to improving the health of the community and enjoy a competitive benefits package from day one.

Benefits

Health and Welfare Benefits

401(k) Savings Plan

Tuition Reimbursement

PTO Accrual from Day 1

Qualifications

• Less than 1 year of experience in a healthcare or administrative role.
• High school diploma or GED equivalent required.

Responsibilities

• Provide administrative support in patient check-in, scheduling, and insurance verification.
• Handle patient inquiries and ensure high-quality patient-centered care.

Skills

Patient Relations

Insurance Verification

Data Entry

Communication Skills

Problem Solving

Education

High School Diploma or GED

Job description

**JOB SUMMARY**

The Patient Services Specialist 1 Float, with direct oversight, provides administrative help in a physician office, clinic or other operational area that assists patients, to ensure high quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification and answering phones.

**ESSENTIAL FUNCTIONS OF THE ROLE**

+ Serves as a float pool resource to various clinics within designated, local region.

+ Assists with patient duties to include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.

+ Assists with patient registration duties by collecting and verifying insurance information.

+ Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.

+ Accepts payments for physician/clinic services according to established guidelines. Posts payments and enters charges into computer utilizing appropriate codes.

+ Generates daily payment reports and verifies cash drawer against report.

+ Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. May be required to discuss financial arrangements with patients.

+ Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc.

+ Ensures any patient complaints are handled appropriately.

+ Assists with medical records duties as requested.

**KEY SUCCESS FACTORS**

+ Able to travel regularly to various clinics within designated, local region and complete duties within scope as assigned.

+ Good listening, social and communication (oral and written) skills; professional, nice and respectful telephone etiquette. Able to adjust communication style to suit different audiences.

+ Caring listener, delicate, upbeat, optimistic, articulate, gracious and tactful.

+ Able to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

+ Able to calm upset patients in a composed and professional demeanor.

+ Excellent data entry, numeric, typing and computer navigational skills, with attention to detail and accuracy.

+ Relaxed working in a fast paced, constantly changing and stressful environment.

**BENEFITS**

Our competitive benefits package includes the following

+ Immediate eligibility for health and welfare benefits

+ 401(k) savings plan with dollar-for-dollar match up to 5%

+ Tuition Reimbursement

+ PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level

**QUALIFICATIONS**

- EDUCATION - H.S. Diploma/GED Equivalent

- EXPERIENCE - Less than 1 Year of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.