Patient Services Specialist — Fertility Care

Ovation Fertility; Cincinnati (OH); On-site; USD 38,000 - 43,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发?

Performance-based bonus opportunities

Generous paid time off and holidays

Life and disability benefits

Fertility Discount Program

Employee wellness and recognition

Job summary

Ovation Fertility, part of US Fertility’s nationwide network, seeks a Patient Services Representative at its Cincinnati, Ohio location. The role requires welcoming patients, managing calls, scheduling appointments, and handling patient accounts with a focus on accuracy and compassionate service.

Ideal candidates bring 1 year in a hospital/medical office, knowledge of insurance, and strong communication skills. Competitive benefits and career growth opportunities are offered.

Qualifications

• Minimum of 1 year experience in a hospital or medical office setting.
• Phone call experience in an office or medical office setting.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Women’s health, OB/GYN, or Fertility experience preferred.
• Knowledge of office procedures and office machines (i.e. computer, fax, copier, etc.).
• Computer proficiency with Microsoft Office suite.
• Ability to communicate accurately and concisely.
• Excellent interpersonal skills.
• Strong attention to detail.
• Ability to organize and manage multiple priorities and meet deadlines in an ever-changing environment.

Responsibilities

• Welcome patients and visitors to the office
• Answer and assist all incoming telephone calls
• Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary
• Provide timely and accurate information and quality customer service to incoming patient inquiries
• Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information
• Perform other duties as assigned

Skills

Excellent interpersonal skills

Strong attention to detail

Organizational skills

Concise communication

Insurance/benefits knowledge

Medical terminology

Medical billing

Tools

Office procedures

Office machines

Microsoft Office

Job description

Ovation Fertility, part of US Fertility’s nationwide network, seeks a Patient Services Representative at its Cincinnati, Ohio location. The role requires welcoming patients, managing calls, scheduling appointments, and handling patient accounts with a focus on accuracy and compassionate service.

Ideal candidates bring 1 year in a hospital/medical office, knowledge of insurance, and strong communication skills. Competitive benefits and career growth opportunities are offered.