PATIENT SERVICES SPECIALIST 2

University of Washington; Seattle (WA); On-site; USD 80,000 - 100,000; Full time

Job summary

The University of Washington is seeking a Patient Services Specialist 2 to join the UW Medical Center in Seattle. This full-time role involves registering patients, providing assistance in accessing services, and ensuring accurate information is collected and communicated. Excellent customer service skills and a high school diploma are required for this entry-level position.

Qualifications

• One year of healthcare, administrative, or customer service experience.
• Equivalent combination of education and experience may substitute stated requirement.

Responsibilities

• Register patients and verify demographic and financial information.
• Assist patients in accessing hospital and community services.
• Communicate information about financial arrangements and insurance coverage.

Skills

Customer service

Communication

Problem-solving

Education

High School graduation or equivalent

Job description

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2 days ago Be among the first 25 applicants

Join to apply for the PATIENT SERVICES SPECIALIST 2 role at University of Washington

Req #: 246579

Department: UW MEDICAL CENTER - MONTLAKE - ED REGISTRATION

Posting Date: 06/24/2025

Closing Info: Closes On 07/01/2025

Salary: $3,600 - $4,852 per month

Shift: First Shift

Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position,

click here. (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20220908_a11y.pdf)



UW Medical Center-Montlake - ED Registration Department

has an outstanding opportunity for a

Patient Services Specialist 2

.


WORK SCHEDULE:

• 100% FTE (40 hours per week)
• 9:00am - 7:30pm (Monday-Thursday)
• Day Shift POSITION HIGHLIGHTS
• Primary responsibility: scheduling clinic appointments, processing lab requests and specimens, and clerical duties in support of the unit
• Be a part of a team dedicated to supporting UW Medicine where Patients Are First PRIMARY JOB RESPONSIBILITIES
• Register patients; verify, collect and update demographic and financial information by appropriate means; determine eligibility for care; assign appropriate payor plans; verify eligibility and benefits for third party payors for planned and/or emergency services; verify insurance coverage; obtain authorizations; complete Medicare as a Secondary Payor form; document comments for financial file; obtain necessary signatures for consents; collect co-payment or other patient liabilities.
• Respond to patient questions; provide directions to specified areas such as clinics, units, ancillary and support departments, parking and eating facilities; assist patients in accessing hospital and community services by consulting and making referrals to appropriate resources; assist patients and families with telephone calls; maintain confidentiality of patient information.
• Triage patient telephone calls to clinical staff; obtain necessary information for the return call; initiate emergency procedure when necessary.
• Communicate various types of information to patients, referral agencies, departments, physicians and the community such as financial arrangements for special programs and experimental protocols, hospital charge estimates, insurance coverage and billing procedures.
• Assist patients in completing various documents such as insurance forms and other patient paperwork.
• May coordinate death procedures, including disposition, and complete appropriate documentation.
• Participate in the development/testing/implementation of new organizational systems for the unit or department.
• Act as an advocate for patients and families through such activities as assisting them with locating appropriate staff to address their concerns and safeguard patient’s privacy and confidentiality. REQUIREMENTS
• High School graduation or equivalent
• One year of healthcare, administrative, or customer service experience
• An equivalent combination of education and experience may substitute for stated requirement ABOUT UW MEDICAL CENTER-MONTLAKE UW Medical Center is an acute care academic medical center located in Seattle with two campuses: Montlake and Northwest. As the No. 1 hospital in Seattle and Washington State since 2012 (U.S. News & World Report) and nationally ranked in seven specialties, UW Medical Center prides itself on compassionate patient care as well as its pioneering medical advances.The UW Medical Center-Montlake campus is located on the edge of the beautiful UW campus which includes many amenities available to our staff as well as very convenient public transit options including the Sound Transit’s light rail station across the street. Excellence. Exploration. Education. (https://www.uwmedicine.org/about/career-opportunities/uw-medical-center-montlake) ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.All across UW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family, student and colleague is valued and honored. Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, Valley Medical Center, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest. Become part of our team. (https://www.uwmedicine.org/jobs) Join our mission to make life healthier for everyone in our community.
  
  

University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Health Care Provider

• Industries

  Higher Education

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