Patient Services Specialist *on-site*

Providence Health & Services; Torrance (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

Providence Health & Services is looking for Patient Services Specialists in Torrance, CA. This role involves providing patient-centered support, facilitating access to healthcare services, and working in a dynamic environment. Ideal candidates should have solid customer service experience, preferably in healthcare, and be comfortable with technology. Join a team dedicated to caring for the most vulnerable.

Qualifications

• 2+ years customer service experience in healthcare preferred.
• 2+ years phone interaction with customers.

Responsibilities

• Provide patient-centered, coordinated access to health facilities.
• Foster relationships with patients seeking treatment.
• Provide support via phone, email, and chat.

Skills

Customer Service

Technical Support

Job description

Providence caregivers are not simply valued – they’re invaluable. Join our team and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Providence is calling a Patient Services Specialist who will:

• Provide patient-centered, coordinated access to the complex network of facilities, institutes, and clinics
• Foster and nurture relationships with existing patients and those seeking treatment
• Provide support related toCare Access including but not limited to:
  • Providing support to patients in a high volume omni channel environment via phone, email and chat
  • Find a physician navigation within a health network
  • Scheduling appointments and classes
  • Providing tier 1 technical support with patient health applications
• Serve asan entry point and informational resource for patients into the health system
• Providehigh-touch, personalized assistance to patients across Providence St. Joseph Health regions and provider networks

Please note the following important details regarding this position:

• This posting is for multiple openings of a Patient Services Specialist
• Work Schedule:
  • You will be required to work a five-day week, with your shifts scheduled anytime from Sunday to Saturday, as assigned
  • Department Operation Hours: 7:00am - 8:05pm
• Work Shift:
  • Day
• Introductory Period Shift Requirements:
  • Work Shift: 9:00am - 5:30pm
  • Work Days: Monday - Friday
  • Length of Introductory Period: 90 days
  • At the end of the introductory period you will be assigned a permanent shift within the department operation hours that is defined by Supervisor and departmental needs
• Providence welcomes 100% remote work to applicants to reside proximate to the following areas:
  • Renton, WA
  • Torrance, CA

Required qualifications for this position include:

• 2+ years of customer service experience, preferably in a healthcare environment
• 2+ years of experience interacting and engaging customers over the phone

Preferred qualifications for this position include:

• 2+ years of technical support experience
• Customer Service May include any of the following areas:
  • Healthcare: High Volume Call Center
  • Healthcare: Administrative Office
  • Healthcare: Patient Care Services
  • Healthcare: Pharmacy High Volume Call Center

Salary Range by Location:

California: All Southern California - Except Bakersfield:Min: $23.00, Max: $30.31

Washington: Tukwila:Min: $20.76, Max: $30.31

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.