Patient Services Specialist 2

Decker Jones, P.C.; Irving (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 2 in Irving, TX. The role involves administrative tasks in a healthcare setting, focusing on patient relations, registration, and insurance verification. Excellent communication skills and knowledge of patient procedures are required, with mentorship opportunities for junior staff.

Benefits

Dollar-for-dollar 401(k) match, up to 5%

Debt-free tuition assistance

Immediate access to time off benefits

Qualifications

• Minimum of 1 year experience required.
• Knowledge of the Out of Network process.

Responsibilities

• Assists patients with check-in, scheduling, and verifies insurance information.
• Handles patient complaints and ensures quality service.
• Aids with medical records duties and mentorship of junior staff.

Skills

Excellent listening skills

Communication skills

Knowledge of patient registration procedures

Knowledge of medical insurance claims procedures

Education

H.S. Diploma/GED Equivalent

Job description

Description

*About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level *Job Summary* The Patient Services Specialist 2 provides administrative help in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. Duties include patient relations, check-in or check-out, scheduling, insurance verification, and answering phones. May assist in training and mentoring junior Patient Services Specialists. *Essential Functions of the Role* * Assists patients and visitors by performing duties like check-in, check-out, scheduling, insurance verification, and answering phone inquiries. Arranges follow-up visits and referral appointments. * Registers patients by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas. * Accepts payments for physician or clinic services following guidelines. Posts payments and enters charges using appropriate codes. Generates daily payment reports. Verifies cash drawer against the report. Provides accurate patient, medical, financial, or procedural information to patients or approved entities. Discusses financial arrangements with patients, as requested. * Responds to routine escalated inquiries concerning services, hours of operation, etc. Ensures any patient complaints are handled appropriately. * Aids with medical records duties by pulling charts for appointments, prescription refills, and other requests. Retrieves, transports, sorts, and files medical records. Copies medical records charts for patient transfers and referrals as requested. * Helps in training, mentoring and providing help to junior staff as requested. *Key Success Factors* * Excellent listening, social, and communication skills, both oral and written. Professional and respectful telephone etiquette. Ability to adjust communication style for different audiences. Caring listener, delicate, upbeat, optimistic, articulate, gracious, and tactful. * Knowledge of patient registration procedures and documentation. * Knowledge of medical insurance claims procedures and documentation. Needs to have thorough knowledge of the Out of Network process * Skilled in the use of personal computers and related software applications. * Skilled in preparing and maintaining patient records. * Able to examine unpaid third-party claims and delinquent accounts to resolve appropriate follow-up actions to ensure payment. * Able to mentor and train staff. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 1 Year of Experience

As the largest not-for-profit healthcare system in Texas and one of the largest in the United States, Baylor Scott & White Health was born from the 2013 combination of Baylor Health Care System and Scott & White Healthcare.Today, Baylor Scott & White includes 52 hospitals, more than 1,300 health system care sites, more than 7,200 active physicians, over 57,000 employees and the Baylor Scott & White Health Plan.

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Job Location

Net Salary per month

$4,814

Median Apartment Rent in City Center

(1-3 Bedroom)

$1,413-$2,567

$1,990

Safety Index

69 /100

69

Utilities

Basic

(Electricity, heating, cooling, water, garbage for 915 sq ft apartment)

$90-$300

$186

High-Speed Internet

$50-$85

$67

Transportation

Gasoline

(1 liter)

$0.76

Taxi Ride

$1.60

Data is collected and updated regularly using reputable sources, including corporate websites and governmental reporting institutions.

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