Digital Workplace Services Specialist

Otis Elevator Co.; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Otis is seeking a Digital Workplace Services Specialist to enhance its regional workforce experience. The role involves managing IT assets and providing support services to enable efficient work from anywhere, ensuring compliance and operational excellence in communication technologies.

Benefits

Employee Scholar Program

Opportunities for training and resources

Qualifications

• Minimum 2 years of experience in a similar position.
• In-depth knowledge of O365, Exchange, Lync/Skype for Business, and Teams.
• Exceptional command of written and spoken English.

Responsibilities

• Engagement with enterprise strategies to support business objectives.
• Ensure compliance and lifecycle management of workplace assets.
• Support key supplier relationships and implement service improvements.

Skills

Problem-solving

Communication

Agile learning

Education

Bachelor’s Degree in Computer Science

Tools

Microsoft collaboration technologies

ServiceNow

Job description

Date Posted:

2025-04-15

Country:

Türkiye

Location:

MERKEZ

Role Overview:

Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity?

Otis is growing and is looking for a talented and motivated "Digital Workplace Services Specialist" to join our team located in Sarıyer/İstanbul.

Members of the Digital Workplace Services team support Telco, PC, software & hardware asset management as well as ensuring best-in class support services that enable the regional workforce to work from anywhere, anytime in a secured environment.

Responsibilities:

· Engagement with enterprise strategies to align with and support critical business objectives

· Ensure compliance, standardization and lifecycle management of all workplace assets and services

· Support key supplier relationships, service improvements and implement required changes to deliver operational excellence

· Standardization and support of telecommunications operations and products

· Use ServiceNow in accordance to Otis standard practices

· Maintain the ServiceNow CMDB

· Engage with global resources and tools for architecture expertise and support

· Timely resolution of incident and request tickets within the workplace services scope

· Interact within a diverse and global team environment with cross team collaboration throughout the organization

· Coherently describe technical issues and participate with remediation activities

· Participate with project planning and management

What You Will Need to be Successful:

· Have a Bachelor’s Degree in Computer Science or related field,

· Minimum 2 years of experience in a similar position,

· In-depth knowledge of Microsoft collaboration technologies and product expertise, including O365, Exchange, Lync/Skype for Business and Teams,

· Exceptional command of written and spoken English,

· Excellent problem-solving skills and ability to prioritize multiple tasks efficiently,

· Strong communication skills,

· Agile learner, open to change,

· ITIL or equivalent certification is a plus.

Apply today to join us and build what’s next!

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. W e move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio .

You may recognize our products in some of the world ’ s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa a nd the Petronas Twin Towers ! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians , all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of a n innovative global industry leader with a resilient business model. You ’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge .

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and M ajor Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs .

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do . We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do . If you would like to learn more about environmental, social and governance (ESG) at Otis click here .

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity, Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

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